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Color picker picks up the light color in Adobe XD.

Explorer ,
Nov 11, 2019 Nov 11, 2019

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iOS:バージョン10.15.1

AdobeXD:バージョン 24.1.22

 

スポイトで色を拾うと少し薄い色を拾っています。

Photoshopのように細かい設定がないので、この場合はどうすればよいのでしょうか。

これから、アンインストールしてからインストールを試してみます。

 

Translate by mod.
When I pick up the color with a dropper, I pick up a little lighter color. Since there is no detailed setting like Photoshop, what should I do in this case?
Now try uninstalling and then installing XD app.

 

スクリーンショット 2019-11-11 18.35.06.png

 

<The title was renamed by moderator>

 

Moderator notes
This post was written in Japanese. However, although many answers are received, there are no answers in Japanese.
This thread may be more useful globally than Japanese. and moved it from the Japanese community to the global community.

 

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Product performance

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correct answers 2 Correct answers

Adobe Employee , Nov 11, 2019 Nov 11, 2019

Hi there,

 

We are sorry to hear you are facing trouble picking up color with the color picker which in turns picks up the light color. We would request you to please try launching your window from your native display. If that doesn’t work, you may try switching your monitor in your Display settings to sRGB.

 

Let us know if that helps.

 

Thanks,

Harshika

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Explorer , Nov 11, 2019 Nov 11, 2019

【解決済み】

 

返事が早くてとても助かります。

 

アップルの「設定」→「ディスプレイ設定」→「各モニターのカラーをsRGB」

に変更することで解決しました。

スポイトの色がモニターに起因することを初めて知りました。

 

ただ、今までこのバグが起きていなかったので、

アップデートで改善されることを待っています。

ありがとう。

 

スクリーンショット 2019-11-12 10.06.34.png

 

 

 

ありがとうございました。

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replies 138 Replies 138
Community Beginner ,
Aug 14, 2018 Aug 14, 2018

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I've been experiencing the same bug ever since I started using XD over 6 months ago. It has never worked for me, is there really still no fix for this?

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New Here ,
Aug 30, 2018 Aug 30, 2018

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I have the same problem, and App design without a working color picker is not really fun

Adobe XD Bug.PNG

Info.PNG

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New Here ,
Nov 27, 2018 Nov 27, 2018

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Same issue,

xd-color-issue-report.png

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Community Beginner ,
Jan 29, 2019 Jan 29, 2019

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Hi,
I have the same problem. Has been working fine for months, but now I got this instead.
Couldn't seem to find the solution anywhere.

Win 10. Ver. 1709

colorpicker.jpg

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New Here ,
Feb 04, 2019 Feb 04, 2019

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well I had that problem for about a year and was getting frustrating using the color picker.. well I clicked on the Point Sample and did not choose 3x3 or 5x5  just the normal one and it was current layer.. well i clicked "All Layers" and I finally worked.. Literally just now.. Now I am using Adobe PhotoShop Elements 12..but that might help in any of the PhotoShops..let me know if it works for you..

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Community Beginner ,
Feb 11, 2019 Feb 11, 2019

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I'm not sure what you mean?

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New Here ,
Jun 02, 2022 Jun 02, 2022

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https://gyazo.com/19d728658c6a116c7c2bcd70cd53e673

 

this is an image of what the person meant like 4 years ago. figured i'd upload it for someone else who might not understand

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New Here ,
Jun 26, 2019 Jun 26, 2019

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Same Issue here2019-06-27 09_56_21-Adobe XD.png

Using Windows 10 build 18362. Quadro P620

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Adobe Employee ,
Jun 27, 2019 Jun 27, 2019

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Hi there,

Sorry to hear that you're having trouble using a color picker in XD. I would like to know a few more details like: -

  • Have you installed the latest updates to your graphics drivers? If not, please visit the manufacturer's site to check for and apply the latest updates to graphics drivers.
  • What is the version of XD you are using?

Please let me know if you have any issue with this. I'd be happy to help.

Awaiting your response.

Thanks,

Harshika

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New Here ,
Apr 25, 2021 Apr 25, 2021

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Hai @HARSHIKA_VERMA  am facing the same issue i dono what to do now. am getting annoyed whenever i need for color picking tool. Please help me out. 

am using macOS Catalina Version 10.15.7

XD version: 30.0.12.12

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Community Beginner ,
Oct 01, 2019 Oct 01, 2019

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I'm seeing the same thing.

 

Windows 10 Pro

Build 1909

OS Build 18383.387

 

Adobe XD

Version 22.7.12.3

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Adobe Employee ,
Oct 01, 2019 Oct 01, 2019

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Hi there,

 

Sorry to hear that you are facing trouble with color picker in Adobe XD. Could you please confirm if this is happening with all the files or with a specific file? I would request you to please update the graphic card drivers. Please visit the manufacturer's site to check for and apply the latest updates to graphics drivers. Let us know if that helps.

 

Thanks,

Harshika

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Community Beginner ,
Oct 01, 2019 Oct 01, 2019

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Happening with all files including new ones.

 

Literally just updated to the latest nVidia drivers, version 436.48. My video card is a GeForce RTX 2080.

 

This issue doesn't happen with any other UWP app that has a color picker (also just checked the XAML Control Gallery and the ColorPicker sample works as expected). Looks like XD uses a custom color picker, so it doesn't appear to be a generalized UWP problem.

 

Hope that helps narrow down the problem because the app is very difficult to use without being able to design with colors properly.

 

 

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Adobe Employee ,
Oct 02, 2019 Oct 02, 2019

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Thank you for sharing the details. In order to proceed further, we will need to investigate the log files from your machine. Please generate log files using the information provided in this document <https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html> After the files have been generated, upload the files to a shared location such as Creative Cloud, and share the URL with me over a private message. Please send the URL of this forum post for reference. To send a private message, please see the instructions in the attached screenshot.

clipboard_image_0.png

 

Let us know if you face any issues with this. We would be happy to help.

 

Thanks,

Harshika

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Community Beginner ,
Nov 06, 2019 Nov 06, 2019

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Hello,
I have the same problem!
Did you find a solution ?

It is very painful
Thanks
Sebastien

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Community Beginner ,
Nov 07, 2019 Nov 07, 2019

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No resolution yet. Haven't heard back from Adobe support after sending the log files.

 
Even the recent new version exhibits the same issue.

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Community Beginner ,
Nov 09, 2019 Nov 09, 2019

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Okay I find myself really stuck on my projects. It's completely crazy this situation.

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Community Beginner ,
Nov 10, 2019 Nov 10, 2019

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Any update on this. Having the same exact issue.

nvidia drivers are updated

2080ti 

 

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Community Beginner ,
Nov 12, 2019 Nov 12, 2019

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I am disgusted and angry. I reinstalled my pc to fix the problem. 

It did not work, the palette under XD does not work.

Always the same bug !!!!

 
 
 

 

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Adobe Employee ,
Nov 14, 2019 Nov 14, 2019

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Hi there,

 

We are sorry that you are facing trouble. We have a similar discusion going on here: https://community.adobe.com/t5/Adobe-XD/Color-picker-picks-up-the-light-color-in-Adobe-XD-in-macOS-1...

 

This is the bug that the team is tracking with apple. Please try the workaround solution mentioned in the above mentioned post. Let us know if that helps.

 

We are sorry for the inconvenience.

 

Thanks,

Harshika

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Community Beginner ,
Nov 14, 2019 Nov 14, 2019

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Hi Harshika,

 

Thanks for replying. Unfortunately, these are 2 different issues. The Japanese user is having issues with color profiles. Also, I am using a windows machine.

My issue is that the color picker isn't showing black which is unrelated to color profiles.

The first image shows how my color picker looks currently. It should look like the 2nd image below this.

 

missing.pngcolors.png

 

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Mentor ,
Nov 24, 2019 Nov 24, 2019

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How is this still broken nearly two years later? I'm using win10 and have the same blown out color picker.

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New Here ,
Apr 14, 2020 Apr 14, 2020

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Hi there, 

I had the same issue. I'm using an Nvidia Geforce 1070ti with the latest nvidia driver. 

My issue was that the nvidia driver was faulty. I checked it by disabling it in the device manager. 

After I confirmed it was the Nvidia driver at fault i removed it using DDU utility (Just google it) normal uninstall won't work. 

Than i installed the latest Nvidia driver from nvidia website and it worked!

 

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New Here ,
Dec 03, 2019 Dec 03, 2019

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The eyedropper tool in xd is picking the wrong color. In the attached gif, I show that it's not functioning correctly. This is kinda a nightmare and even though I just updated to version 24.4.22.1 after I noticed the but and it still isn't working correctly.

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Adobe Employee ,
Dec 03, 2019 Dec 03, 2019

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Hi Briton,

 

Thank you for reaching out and sharing your feedback. The team is aware of the issue and is working on it to fix it. You may see the improvements in the future releases of  XD.

 

Sorry for the inconvenience.

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