Copy link to clipboard
Copied
Having some strange bug while sharing prototypes after last update
Original design vs shared link
Hi there,
I am also able to see the design fine at my end on a windows machine. Have you tried to open the link on your mobile phone and see if it's working fine or may be on a different machine?
We will try our best to help.
Thanks,
Harshika
Copy link to clipboard
Copied
Hi there,
Sorry for the inconvience you are facing. I would need some more information about the issue:
1. Which OS are you using? Mac or Win.
2. Is it in all browsers or in only a specific browser?
3. Would you please send us the prototype link and the file if possible. It will help us understand the issue better.
Regards,
Jagriti Kashyap
Copy link to clipboard
Copied
Hi, thanks for quick reply
1. Windows
2. Chrome and Edge
3. https://xd.adobe.com/view/2f653a87-5d58-48bf-8714-769b83b5e3d8-7a36/
I think, shadows on components may be causing this bug
Thanks 🙂
Copy link to clipboard
Copied
This has been around for a while. Seems that it happens on certain browser / hardware combinations. If you copy these artboards to a new file and make a new prototype, do you still get the problem, or is it limited to just this file / prototype?
What made you think it's caused by shadows? Did you do some experiments to test that out?
I personally see no issue in the prototype you shared on Windows 10 / Edge.
Copy link to clipboard
Copied
Win 10/ Chrome/Edge
If you copy these artboards to a new file and make a new prototype, do you still get the problem, or is it limited to just this file / prototype?
Still have this problem
What made you think it's caused by shadows? Did you do some experiments to test that out?
Just a presumptions - it started after making an overlaying screen with shadow.
Copy link to clipboard
Copied
I can see correct design with Opera and Edge.
Copy link to clipboard
Copied
Hi there,
I am also able to see the design fine at my end on a windows machine. Have you tried to open the link on your mobile phone and see if it's working fine or may be on a different machine?
We will try our best to help.
Thanks,
Harshika
Copy link to clipboard
Copied
I was having this exact problem and it seems that it may be related to the width of the prototype related to the preview window
Let me explain.....
When the web window is small enough that that prototype has to be scaled down slightly, it displays perfectly fine
however as soon as the width of that preview window is larger than the actual size of the prototype then the issue you were referring to appears
I'm not sure what the real fix is for this but I hope it helps!!!!
Copy link to clipboard
Copied
You are correct. It's more about the zoom percentage, rather than the width of the browser window. If I'm not mistaken, users have reported that on any percentage other than 100% it looks fine.