Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


[Crash/Load]-Error 47 -"Sorry we can't open this document in XD.

New Here ,
Apr 05, 2020 Apr 05, 2020

Copy link to clipboard

Copied

 

When I try to open the doc from my XD app I see the following message:

Sorry, we can’t open this document. Access this document’s history to save a copy of a previous version. (Error 47)

When I click on the link in the message it leads me to Creative Cloud website. But i can't download the file 

It only display: Downloading Files (0 of 1) and no response

 

Views

364

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Apr 11, 2020 Apr 11, 2020
Hi there, We are sorry for the delay in response. It looks like you are unable to opn your cloud document in XD. Would you mind trying the steps mentioned in this article: https://community.adobe.com/t5/adobe-xd/revision-history-in-xd-helps-ensure-peace-of-mind-during-collaboration/m-p/10703548?page=1#M18044? Let us know if that helps. Thanks, Harshika

Likes

Translate

Translate
New Here ,
Apr 05, 2020 Apr 05, 2020

Copy link to clipboard

Copied

Can I do something to recover my project?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 11, 2020 Apr 11, 2020

Copy link to clipboard

Copied

Hi there,

 

We are sorry for the delay in response. It looks like you are unable to opn your cloud document in XD. Would you mind trying the steps mentioned in this article: https://community.adobe.com/t5/adobe-xd/revision-history-in-xd-helps-ensure-peace-of-mind-during-col...?

 

Let us know if that helps.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 13, 2020 Apr 13, 2020

Copy link to clipboard

Copied

Thank you so much

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 23, 2021 May 23, 2021

Copy link to clipboard

Copied

What if it´s an local file that gets the error 47? What can i do? I really need to open that design, it´s a clients design not my own. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 04, 2021 Aug 04, 2021

Copy link to clipboard

Copied

LATEST

Any Luck finding a sol, I have the same issue. local file & gives an error 47

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines