Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Crash report when Adobe XD opens

New Here ,
Dec 15, 2018 Dec 15, 2018

Copy link to clipboard

Copied

Hello,

I've a problem opening the Adobe XD application on macOS Mojave version 10.14.2.

When I launch the latter, it automatically opens a crash report (Adobe XD crash report - Pastebin.com) window.

I tried the options offered by the support but they didn't solve the bug.

Hopefully someone can help solve this problem.

Best Regards,

Lionel Bovy

Views

1.8K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 17, 2018 Dec 17, 2018

Copy link to clipboard

Copied

Hi Lionel,

Just to be sure, did you contact Adobe with your issue? Do you have a case number that we could use to track down your case? If you do, please share it with me over a private message. To send a private message, click my profile picture and use the Message button.

Thanks,

Preran

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 17, 2019 Jun 17, 2019

Copy link to clipboard

Copied

LATEST

Hey Buddy, If your laptop is having a dedicated graphics card, Kindly check the graphics cards control panel for the global setting and re-run the app. It works for me.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines