We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.
Copy link to clipboard
I had a cloud document open that is shared with others and has co-editing enabled. I am the document owner. I stepped away from my computer for a minute and when I came back I saw the following error:
Document Unavailable: Either it was deleted, or you can't access it anymore. You can save as a new document to keep it. [Save As...] [Discard Changes]
I received this error once before and selected "Save As..." only for the document not to save and and for my changes to be lost.
What is causing this and how do I prevent it in the future? And is there a better way to restore changes if it manages to Save As... successfully other than copying & pasting those changes in?
We're so sorry to hear about the trouble. We will need a few more information so that we can troubleshoot this for you. Please help us with the details like:
Thank you Rishabh,
I will update the post if it occurs again.
Sure, feel free to update this discussion in case if it still doesn't work, we'll try our best to help you with it.