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Error - Maxium number of invitations reached while sharing file in XD.

New Here ,
Oct 22, 2020 Oct 22, 2020

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16033883471005561705203420734307.jpg

 I'm trying to share a file, and I get the error "maximum number of invitations reached".

 

How many invitations are available? I have deleted invitations from other files an it won't let me share the new file.

 

Can you help me?

 

Thanlks

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Product performance, Share or publish

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Community Beginner ,
Nov 09, 2020 Nov 09, 2020

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After saving a new copy of the document and inviting the team member to edit, the issue appears to be resolved

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Adobe Employee ,
Nov 11, 2020 Nov 11, 2020

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Hi Thibaud,

 

Could you please DM your contact number and a preferred time to call you? To send the DM, please click on my name and while sending the DM, please add this discussion link in the subject.


Regards

Rishabh

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Community Beginner ,
Nov 15, 2020 Nov 15, 2020

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I flagged this issue about a month ago: https://community.adobe.com/t5/adobe-xd/invite-status-maximum-number-of-invitations-reached/m-p/1153...

 

Still having the same problem. I cannot share any XD documents with my team, with clients or receive any invitations. Highly frustrating and impacting my business. 

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Nov 13, 2020 Nov 13, 2020

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Having same issue, recently upgraded account from starter plan and it is not allowing to invite more than 1 person.

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New Here ,
May 21, 2021 May 21, 2021

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I'm having this issue, I just  upgraded my plan for this featur and it still only allows me to add 1 person, my client is getting very fustrated, I need a fix for this asap does one exsist? Thanks

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New Here ,
Nov 13, 2020 Nov 13, 2020

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I've been using Adobe Xd pretty much since it was released and I didn't have a single problem until it's latest update, and they are many.

But one thing that is slowing us down, me and the team, is that I am unable to share my files with the others, whenever I try to, it says "Maximum number of invitations has been reached" even though I hasn't shared the file with anyone yet and I am on a paid plan.

This problem has cost us much already and I really hope for a solution, I'm currently using another software to keep the work going but I prefer using Xd and most of my work is already there.

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Adobe Community Professional ,
Nov 13, 2020 Nov 13, 2020

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New Here ,
Nov 13, 2020 Nov 13, 2020

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I already have and tried every mentioned way to get the problem solved but nothing seems to work.

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Adobe Employee ,
Nov 16, 2020 Nov 16, 2020

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Hi All,

 

Sorry for the frustration. If you're still experiencing the issue, please share these details so that we can log a bug for your issues individually.

 

  • Could you please share the Adobe ID and what license you have?
  • Have you upgraded recently, when you upgraded?

 

We will try our best to help.

 

Note: Please add the url of the post over a PM for reference.

 

Thanks,

Harshika

 

Marked as correct only to highlight the asks.

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Community Beginner ,
Nov 23, 2020 Nov 23, 2020

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Hi would like to get an update for fix at this. I'm getting the same issues even at version 35 🙂 thank you.

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New Here ,
Dec 07, 2020 Dec 07, 2020

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When i'm trying to add a co editor to my cloud xd file it is showing this alert "Maximum no. of invitation reached." Kindly please help

I'm using Single App license

Screenshot 2020-12-07 at 4.05.29 PM.png

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Community Beginner ,
Dec 07, 2020 Dec 07, 2020

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Are you possibly using a student license?

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Community Beginner ,
Dec 28, 2020 Dec 28, 2020

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Hello the issue still exist and we need fix for this it has quiet become a lil bit troublesome with our workflow since i can invite anyway to coedit. I don't use the starter plan. My adobe is licensed with a code redeemed from redeem.adobe.com.  Please whatever fixes adobe team is doing, Prioritize this one. Thank You.

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New Here ,
Jan 12, 2021 Jan 12, 2021

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I also have same issue. Unable to invite my colleague. Is there a way delete existing invitations?

 

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Adobe Employee ,
Jan 28, 2021 Jan 28, 2021

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Hi Badrinath,

 

I am sorry for the delay in response. If you are on an enterprise team license then I would request you to please create a case, or initiate a chat from the Admin Console's support tab if you're a System or Support administrator using this link: https://helpx.adobe.com/contact/enterprise-support.cc.html 

If not, then contact your admin and ask them to create a case or start chat through the admin console.

 

Hope it helps.

 

Thanks,

Harshika

 

 

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New Here ,
Jun 02, 2021 Jun 02, 2021

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Hi Support Team

 

I have monthly paid plan of all apps , but still its showing that I have reached maximum invitation limit. Not able to add team meanebrs as well clients. please provide the solution as soon as possible

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Adobe Community Professional ,
Jun 02, 2021 Jun 02, 2021

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Hi praveenkada,

could you tell us which version of Adobe XD are you using it? Have you tried to log out and re-enter your Adobe account? Does this problem occur with all files or just with a specific file?

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Adobe Employee ,
Jun 03, 2021 Jun 03, 2021

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Hi Praveen,

 

Sorry for the trouble. In addition to what our ACP asked, It looks to me that you are on the Enterprise network, if so, then I would like to know if you have recently upgraded your plan from starter to paid.

 

For immediate assistance, I would request you to please create a case or initiate a chat from the Admin Console's support tab if you're a System or Support administrator using this link: https://helpx.adobe.com/contact/enterprise-support.cc.html

If not, then contact your admin and ask them to create a case or start chat through the admin console so that our enterprise team can help you. 

 

Hope it helps.

 

Thanks,

Harshika

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New Here ,
Jun 03, 2021 Jun 03, 2021

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Hi Harshika,

Earlier I was using yealy paid plan, I missed the renewal date and my plan was expired , Then I purchased new monthly paid plan.

my XD version 40.1.22, 

I am using windows 10 

 

 

 

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Adobe Employee ,
Jun 06, 2021 Jun 06, 2021

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Thanks for the info. I would suggest reaching out to our support team directly so that they can check your account from the backend using this link: https://helpx.adobe.com/contact.html

 

Thanks,

Harshika

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Community Beginner ,
Oct 23, 2020 Oct 23, 2020

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I saw this error on another document a few days ago where the document was shared with 6 other users. I removed one of the users and was able to add the new one. 

 

This morning on a new document I attempted to invite one other user but received this error. I tried enabling co-editing, updated to the latest version of XD and restarted, but cannot add anyone to the file.

 

I have XD pro on OSX Mohave 10.14.6

Thanks

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Community Beginner ,
Oct 23, 2020 Oct 23, 2020

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Also, when I click the Invite button after getting this error, the pop-up changes to the attached, where I cannot change the email address, add a message or submit the invite request (button remains greyed out)Screenshot 2020-10-23 at 12.20.32.png

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Adobe Employee ,
Nov 06, 2020 Nov 06, 2020

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Hi Blake,

 

Thanks for reaching out. Do you know if you are on the free Starter plan for XD? You can check by going to XD -> About. If you see Starter under the logo, you are on the Starter plan. 

 

 

 

 

 

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Community Beginner ,
Nov 20, 2020 Nov 20, 2020

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Hi Gallekyle

 

I'm on the all apps plan, but via an annual deal from the website g2a.com. Is this possibly the cause. Need to resolve urgently.

 

 

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Adobe Employee ,
Nov 20, 2020 Nov 20, 2020

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Hi Blake, thank you for the details. I recommend contacting support. Details on options here: https://helpx.adobe.com/contact/what-contact-options.html . They can investigate the issue further with you.

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