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Error - Maxium number of invitations reached while sharing file in XD.

New Here ,
Oct 22, 2020 Oct 22, 2020

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16033883471005561705203420734307.jpg

 I'm trying to share a file, and I get the error "maximum number of invitations reached".

 

How many invitations are available? I have deleted invitations from other files an it won't let me share the new file.

 

Can you help me?

 

Thanlks

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Product performance, Share or publish

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Community Beginner ,
Nov 25, 2020 Nov 25, 2020

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Hello can you help me fix this one :). I have version 34 of adobe xd. And since that update i wasn't able to invite anything. I am well aware of the october 2020 update as well where you disable coediting on starter plan but I'm not on starter plan. My account is licensed :). Can you help me with this 🙂 thank you.

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Adobe Employee ,
Nov 26, 2020 Nov 26, 2020

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Hi Nik, thank you for reaching out, that's not expected. I recommend reaching out to support so you can provide them with details on the issue. Details on how to contact them are here: https://helpx.adobe.com/contact/what-contact-options.html .

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Adobe Community Professional ,
Nov 07, 2020 Nov 07, 2020

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Hi, what kind of subscription do you have? Starter, Single App or All Apps? 

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Community Beginner ,
Nov 20, 2020 Nov 20, 2020

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Sorry about the long delay in replying. I think this may be the issue. I purchased my license on a deal through the website g2a.com, which delivers an annual package at a reduced cost. I have all apps. 

 

Need to resolve this as its hugelyinconvenient. 

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Adobe Community Professional ,
Nov 27, 2020 Nov 27, 2020

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Hi, I recommend that you contact customer service: https://helpx.adobe.com/it/contact.html

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Community Beginner ,
Jun 04, 2021 Jun 04, 2021

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Hi there, 

 

About 10 months later and I still have this issue... Would someone be able to help me with this please? 

 

I have all apps paid, XD version 40.1.22

 

I tried uninstalling and reinstalling and that did nothing except remove all my plugins which I had to reinstall.

 

Please Adobe, prioritise this issue in a bug fix - this is one of two apps I actually use, so I'm wondering why I pay for all apps. Besides this, I have no option to downgrade to one app except if I pay off the rest of my year. Frustrating. 

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Adobe Employee ,
Jun 22, 2021 Jun 22, 2021

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Hi davidd73973526,

 

Sorry for the delay in response. We would like to know if you're experiencing the issue with XD 41 version. Please feel free to update the discussion.

 

We'll try our best to help.

 

Thanks,

Harshika

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Community Beginner ,
Jun 22, 2021 Jun 22, 2021

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Hi Harshika, 

 

Unfortunately, I still have this issue on XD 41. 

 

Thanks, 


David

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Adobe Employee ,
Jul 13, 2021 Jul 13, 2021

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Sorry for the delay in response, davidd73973526.

Are you working on an enterprise network? Could you please share your Adobe ID with me so that I can my team check your account details?

 

For immediate assistance, you can directly initiate a chat with our support team using our Contact Us page

 

Thanks,

Harshika

 

 

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Community Beginner ,
Jul 13, 2021 Jul 13, 2021

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Hi Harshita, 

 

Thanks for your reply. I'm not on an enterprise account; my ID is daviddejong.design@gmail.com

It may be worth noting that I used a prepaid code to subscribe for a year's worth of creative cloud. 

 

Thanks, 

 

David

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Adobe Employee ,
Jul 13, 2021 Jul 13, 2021

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We understand your concern. We checked your account from the backend and it shows us that you have a CC for all apps purchased via redemption code but your educational plan does not include services. Unfortunately, there are some EDU plans and plans via redemption code that do not include services.

 

Please see this article for more info: https://helpx.adobe.com/xd/kb/cannot-use-share-feature.html#kivuto-users

 

Thanks,

Harshika

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Community Beginner ,
Jul 13, 2021 Jul 13, 2021

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Hi Harshita, thanks for your prompt response. 

 

I'm sorry I don't understand and the article you linked doesn't seem to help. What do you mean "educational plan"? As far as I am aware, I have the full CC plan - it's not educational. Secondly, would sharing be included as part of "services"? 

 

Thanks, 

David 

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Adobe Employee ,
Jul 13, 2021 Jul 13, 2021

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Sorry for the confusion. The subscription that you have is an educational subscription activated using a redemption code thus your services are limited because of which you are unable to invite more than one collaborator on a shared file.

 

To enable the full services, you can contact your EDU department from where you got the redemption code (Prepaid code) and request them to provide you with full services or you can purchase independently from here: https://www.adobe.com/creativecloud/plans.html

 

Hope it helps.

 

Thanks,

Harshika

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Community Beginner ,
Jul 12, 2021 Jul 12, 2021

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Why i couldn't save anything to cloud ??? It shows a message like an image I attach to this post. And the second thing is why I have license Full App but I can't invite my team to edit file ??? 

Screen Shot 2021-07-13 at 11.41.11.png

Screen Shot 2021-07-13 at 11.38.28.png

  

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Adobe Community Professional ,
Jul 13, 2021 Jul 13, 2021

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Hi, we're sorry you're having trouble with Adobe XD. However, in order to help you, we need more information, such as the version of Adobe XD you are using and whether these problems also occur with other files.

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Community Beginner ,
Jul 13, 2021 Jul 13, 2021

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- My version of adobe XD is 41.11.12.9. 

1. Please help me to fix about invite more members to edit file. I just can invite 1 member and it shows the notification "Maximum invite", although I have to buy Full App License.

2. The second thing is I think I have problems with my old file, so I moved all my data to the new file and it's back to sync to Creative Cloud (I think it causes by my old file).

 

PLEASE HELP ME!!! fix Problem 1

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Adobe Community Professional ,
Jul 14, 2021 Jul 14, 2021

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Have you tried logging out and back into your Adobe account?

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Community Beginner ,
Jul 14, 2021 Jul 14, 2021

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I have tried logging out, uninstall Adobe XD and CC Adobe. But the problem still there, it's just can invite 1 member. Cloud is used normally but can not invite more than 1 person to edit file.

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Adobe Employee ,
Jul 14, 2021 Jul 14, 2021

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Hi 

 

We are sorry for the frustration and thanks for trying the steps suggested by our expert. Would you mind sharing your Adobe ID with me over a PM so that I can check your account details from the backend and see the type of subscription you are using?

 

We will try our best to help.

 

Thanks,

Harshika

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Community Beginner ,
Jul 14, 2021 Jul 14, 2021

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My email: lamchau68@gmail.com 

Please check it for me asap, I have bought "creative adobe full app license 1 year"

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Adobe Employee ,
Jul 29, 2021 Jul 29, 2021

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Thanks for sharing the email, lamc58563972.

 

The subscription that you have is an educational subscription activated using a redemption code thus your services are limited because of which you are unable to invite more than one collaborator on a shared file.

 

To enable the full services, you can contact your EDU department from where you got the redemption code (Prepaid code) and request them to provide you with full services or you can purchase independently from here: https://www.adobe.com/creativecloud/plans.html

 

Hope it helps.

 

Thanks,

Harshika

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