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Error: This was saved with a newer version of Adobe XD. Please update Adobe XD to open it.

New Here ,
Jul 05, 2021 Jul 05, 2021

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Hi, I have created the project in Adobe XD on my desktop, and then I wanted to open it on my MacBook. When I'm trying to open this project, I'm getting this error:  "This was saved with a newer version of Adobe XD. Please update Adobe XD to open it.". I have checked twice for new updates but without any results. What should I do?

defaultajt1x79m90pi_0-1625481690680.png

defaultajt1x79m90pi_1-1625481721003.png

 

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New Here ,
Jul 05, 2021 Jul 05, 2021

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Is there someone who can help me?

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Adobe Employee ,
Jul 05, 2021 Jul 05, 2021

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Hi defaultajt1x79m90pi ,

 

We are sorry to hear you are unable to open your XD project. We would request you to please share the screenshot of your About XD info page so that we can check. Please try the steps shared here: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

 

Let us know if that helps.

 

Thanks,

Harshika

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New Here ,
Jul 06, 2021 Jul 06, 2021

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Thanks for your reply.  Below is the screenshot with the version. I have also tried to update Adobe XD using this guide but without success.

defaultajt1x79m90pi_0-1625556233327.png

 

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Adobe Employee ,
Jul 27, 2021 Jul 27, 2021

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Hi defaultajt1x79m90pi ,

 

I am sorry for the delay in response. Are you still experiencing the issue with XD 42 version? 

 

We will try our best to help.

 

Thanks,

Harshika

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