Error when opening Adobe XD

New Here ,
Apr 02, 2021 Apr 02, 2021

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I can open all apps from Creative Cloud except Adobe Xd ... When I try to open XD I get this error (which I have attached as image). Who knows how I can solve this, because I urgently need XD for my graduation.

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Activation, Creative Cloud

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Adobe Community Professional ,
Apr 02, 2021 Apr 02, 2021

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does your comuter meet specs, Adobe XD User Guide

 

kglad_0-1617370847102.png

 

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New Here ,
Apr 05, 2021 Apr 05, 2021

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Yes my computer meets the specs for macOS ( I got macOS Big Sur Version 11.2)

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Adobe Community Professional ,
Apr 05, 2021 Apr 05, 2021

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uninstall xd, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

restart your computer

reinstall xd

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New Here ,
Apr 07, 2021 Apr 07, 2021

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Hi, thanks for your help! unfortunately this also does't work.. 

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Adobe Community Professional ,
Apr 07, 2021 Apr 07, 2021

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1617799453789.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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New Here ,
Apr 05, 2021 Apr 05, 2021

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I'm sorry, I hope I attached the images in the right way now:

 

Lieke5E99_1-1617619259743.png

Lieke5E99_2-1617619265274.png

Lieke5E99_3-1617619269181.png

 

 

 

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