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Eye Dropper is not appearing and working in XD 30 version.

Explorer ,
Jun 17, 2020 Jun 17, 2020

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Dear Adobe XD,

 

Just two days ago, I found out the Eye Dropper on my Adobe XD is not appearing or working.

When I clicked the Eye Dropper, it doesn't work as what it usually does.

I updated the Adobe XD to the latest version. I also tried to uninstall it and reinstall it back.

It still not working.

 

Please see the screenshot in the below:

 

Eye Dropper is not working.png

 

Please help, thanks!

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correct answers 1 Correct answer

Adobe Community Professional , Jun 29, 2020 Jun 29, 2020
Here are things I'd do to troubleshoot (in the order I'd try them): Quit and restart XD.  Restart your Mac. Uninstall XD and reinstall it.

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Adobe Employee ,
Jun 17, 2020 Jun 17, 2020

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Hi there,

 

We are sorry to hear you are having trouble with the eye dropper tool in XD. We would like to know if you started experiencing this issue in tha latest version of XD or in previous version as well. If you're on windows machine, please check if you have the latest graphic card drivers. If yes, please try uninstalling graphic card drivers and reinstall it.

 

Also, try the step suggested in the correct answer of this post: https://community.adobe.com/t5/adobe-xd%E3%83%95%E3%82%A9%E3%83%BC%E3%83%A9%E3%83%A0/panel-color-pic...

 

Let us know if that helps.

 

Thanks,

Harshika

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Explorer ,
Jun 17, 2020 Jun 17, 2020

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Hi Harshika,

 

I use Mac OS 10.15.5 Catalina, Adobe XD v 30.0.12.14 

 

The link that you provided didn't have the latest solutions to solve my issue. 

Is there any other way to fix it? 

 

Thanks!

Rosie

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Adobe Employee ,
Jun 29, 2020 Jun 29, 2020

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Hi Rosie,

 

Sorry for the delay in response. Would you mind updating XD to the current version 30.2 and see if the issue still persists?

 

Let me know if that helps.

 

Thanks,

Harshika

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Explorer ,
Jun 29, 2020 Jun 29, 2020

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Hi Harshika,

 

I updated XD to the current version 30.2 but the Eye Dropper is still not working. 

Is there any other solution to it? 

 

Thanks!

 

Sincerely,

Rosie

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Adobe Community Professional ,
Jun 29, 2020 Jun 29, 2020

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Here are things I'd do to troubleshoot (in the order I'd try them):

  • Quit and restart XD. 
  • Restart your Mac.
  • Uninstall XD and reinstall it.

— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor

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Explorer ,
Jun 29, 2020 Jun 29, 2020

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Hi Dan,

 

Thanks for the steps!!! After I followed the steps, it works! Finally, the issue got fixed! 

 

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Adobe Employee ,
Jul 01, 2020 Jul 01, 2020

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Glad to hear you are back on track after following the steps suggested by Dan. Please feel free to reach out to us in the future for any query related to XD. We would be happy to help.

 

Thanks,

Harshika

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