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High CPU usgae on windows machine after updating to XD 42.1 version

Community Beginner ,
Jul 27, 2021 Jul 27, 2021

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After new update of adobe XD on windows PC, My CPU utilization is at 100% most of the times. This freezes my PC and make it unusable. I have to kill and restart XD every 20 minutes which is very frustrating.

 

Processor

Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz 2.80 GHz

Ram 

6.0 GB (15.8 GB usable

OS version

Windows 10 Pro

 

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correct answers 1 Correct answer

Adobe Employee , Aug 24, 2021 Aug 24, 2021
Hi All, We really appreciate your patience. The team hears you all and they are able to fix this performance issue. We highly encourage you to please update XD to 43 version and let us know if your issue is resolved. Thanks, Harshika

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Adobe Employee ,
Jul 27, 2021 Jul 27, 2021

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Hi there,

 

We're so sorry to hear about the trouble. Please uninstall XD using the cleaner tool using the https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and then re-install XD and let us know if that solves the issue. If it still crashes, please share a few more details like:

 

  1. The version of XD.
  2. Is this happening on a specific file or multiple files? 
  3. Please share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Regards

Rishabh

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Community Beginner ,
Jul 27, 2021 Jul 27, 2021

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Hi Rishab,

 

Thank you for your reply. Let me install it again

 

Version is 42.0.22

 

This is happening on almost all the files I have. the new version has become totally unusable. It hangs a lot, screen freezes at random, the text tool stops working every 5 minutes. Even the options on right hand side to resize components/provide shadow stops working.

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Community Beginner ,
Jul 27, 2021 Jul 27, 2021

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The ram in 16 GB not 6 GB

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Adobe Employee ,
Jul 27, 2021 Jul 27, 2021

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Please re-install and let us know if that helps or if you need any further assistance.

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New Here ,
Jul 29, 2021 Jul 29, 2021

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I have the exact same issue, since the exact same update.

I can't re-install without asking to the administrator of my company, did the re-install changed anything for you?

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Community Beginner ,
Jul 30, 2021 Jul 30, 2021

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Same issue here. Almost 100% CPU usage. Slowes down to a speed where I'm unable to work.

Re-installed two times. Used CC cleaner tool. Made a NVRAM reset (cmd alt P R). 

Works for a bit and then starts all over. It's either fast or slow in all documents. 

I'm part of a big company and this problem is jeopardising our work.

 

Adobe XD / 42.0.22.11

MacOS / 11.5.1

MacBook Pro / 2,8 GHz Quad-Core Intel Core i7 / 16 GB RAM

 

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Community Beginner ,
Aug 02, 2021 Aug 02, 2021

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Hi Rishabh,

Same issue here. Almost 100% CPU usage. Slowes down to a speed where I'm unable to work.

Re-installed two times. Used CC cleaner tool. Made a NVRAM reset (cmd alt P R). 

Works for a hour or two and then starts all over!

It's either fast or slow in all documents. 

I'm part of a big company and this problem is jeopardising our work.

 

Please pleas help! 

 

Adobe XD / 42.0.22.11

MacOS / 11.5.1

MacBook Pro / 2,8 GHz Quad-Core Intel Core i7 / 16 GB RAM

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Community Beginner ,
Aug 04, 2021 Aug 04, 2021

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@rishab re-installation and cleaner Tool didn't work. Please help!

Version / 42.0.22.11

MacOS / 11.5.1

MacBook Pro / 2,8 GHz Quad-Core Intel Core i7 / 16 GB RAM

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Community Beginner ,
Aug 04, 2021 Aug 04, 2021

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@rishab  I have to restart XD every hour to be able to keep working with cloud documents.

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Explorer ,
Jul 30, 2021 Jul 30, 2021

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Same problem here. The Adobe XD process is taking up between 50 & 60% CPU usage when idling, as in single file open but not doing anything with it. It now frequently crashes. Update please!

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New Here ,
Jul 30, 2021 Jul 30, 2021

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Same problem here.

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Community Beginner ,
Jul 31, 2021 Jul 31, 2021

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Same problem here. Please help us. that's happening when i updated to version 41.0.22

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Explorer ,
Jul 31, 2021 Jul 31, 2021

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Same issue here!

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Community Beginner ,
Aug 02, 2021 Aug 02, 2021

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Absolutely the same issue here. In answer to Rishabh's questions:

 

  1. Version 42.0.22;
  2. It's happening across any file I open. Albeit most of our files are of similar complexity and size - generally 2 to 6 artboards, each containing a web design. This doesn't seem excessive, and has never previously been an issue;
  3. I submitted logs on Thursday 29th July 2021, and was given the reference AdobeLogs_20210729_023947_109-win.zip.

 

It's vitally important that this is resolved as swiftly as possible. At present XD is literally unworkable - I click on a page element and the application freezes for around 30 seconds. And other applications become unresponsive as XD is constantly pushing the CPU to 100%.

 

I have tried uninstalling XD via the CC Cleaner (and also removed the Creative Cloud Desktop application itself). After reinstalling Creative Cloud Desktop and XD, things were OK for about 15 minutes.

 

However since that time the exact same freezing/100% CPU issues have re-emerged.

 

Our company fully invested in XD as its primary design resource; please push a fix for this as soon as you possibly can.

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Community Beginner ,
Aug 02, 2021 Aug 02, 2021

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Customer support team,

 

If we can share the details with the product team and get the resolution on priority, that would be great. It will save important hours for so many of us. 

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Community Beginner ,
Aug 02, 2021 Aug 02, 2021

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I'm working in offline mode it's running good....  but sad

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Community Beginner ,
Aug 02, 2021 Aug 02, 2021

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Yeah, quite. It somewhat diminishes the usefulness of what's supposed to be a collaborative, cloud-based piece of software...

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New Here ,
Aug 02, 2021 Aug 02, 2021

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I have the same issue too since last update. Please look into it asap because we really can't work like that! Thank you.

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Community Beginner ,
Aug 02, 2021 Aug 02, 2021

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Same here. Please fix it.

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Adobe Employee ,
Aug 06, 2021 Aug 06, 2021

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Hi there,

 

We're so sorry for all the trouble. Please collect and share system logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html so that we can escalate this further. 

 

Regards

Rishabh

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Explorer ,
Aug 03, 2021 Aug 03, 2021

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Same issue persists after updating. I'm now on 42.1.22.4 and still crashing when opening more than 1 file

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Community Beginner ,
Aug 03, 2021 Aug 03, 2021

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Please fix! It's really important for the our company!

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Community Beginner ,
Aug 03, 2021 Aug 03, 2021

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Same here.

Started with v 42.0.22, persists with v. 42.1.22

 

Windows 10 Pro

8.0 GB RAM

Processor Intel(R) Core(TM) i5-7300U CPU @ 2.60GHz, 2712 Mhz, 2 Core(s), 4 Logical Processor(s)

 

 

 

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Community Beginner ,
Aug 17, 2021 Aug 17, 2021

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I also had an improvement after following the steps that @stamen outlines here 

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