Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


How do you access live chat support?????

Engaged ,
Dec 29, 2020 Dec 29, 2020

Copy link to clipboard

Copied

Every time I try to access live chat for support I go round in circles. I'm pretty sure this is done on purpose, it can't be this bad accidentally. Just watch the video below to see what I mean. It's beyond a joke. Contact buttons don't work, there's never a link to live chat, forum posts referring to this give wrong answers and are locked so you can't complain about it... 

https://vimeo.com/495519377 

 

This is the best bit, adding insult to injury "real help from real people" needless to say that clicking there takes you nowhere useful:

Screenshot 2020-12-29 at 16.39.00.png

 

Views

949

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jan 05, 2021 Jan 05, 2021
I am so sorry for the delay in response. I tested this on my end and it seems to be working, please find an attached GIF. I suspect a browser issue, so please try on a different browser.

Likes

Translate

Translate
Adobe Employee ,
Dec 29, 2020 Dec 29, 2020

Copy link to clipboard

Copied

Hi there,

 

We're so sorry to hear about the trouble. Please use this link: https://helpx.adobe.com/contact.html

Once you are on the website, if you are signed in, you'll see a message icon on the right-hand side bottom corner, please click on that to initiate chat support. If you are not getting the chat icon, please switch to a different browser and check on that and let us know if that helps or if you need any further assistance.

 

Rishabh_Tiwari_0-1609268576869.png

Regards

Rishabh

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Dec 29, 2020 Dec 29, 2020

Copy link to clipboard

Copied

I'm afraid that's not the case as you can see on the video I posted.

I'm currently logged in and there is NO CHAT ICON ANYWHERE.

I've deleted cookies and nothing.

I'd also like an explanation as to why the "contact us" button which figures under the dropdown menu for "support" on this page:

https://helpx.adobe.com/contact.html#

doesn't work at all? Is it a decoy of sorts?

What about all the other links claiming to take you to a support chat that just go round in circles?

Please watch my video again and explain to me all the incongruencies in it.

If accessing chat support is that easy I'd like to know why there are several posts regarding that matter on your forums?

The fact that you are unable to post a link here that takes my directly to chat support says everything we need to know.

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 05, 2021 Jan 05, 2021

Copy link to clipboard

Copied

I am so sorry for the delay in response. I tested this on my end and it seems to be working, please find an attached GIF. I suspect a browser issue, so please try on a different browser.

 

ezgif.com-gif-maker.gif

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 22, 2021 Feb 22, 2021

Copy link to clipboard

Copied

I have exactly the same problem!!! Trying to contact You the last few days in different browsers, not working....No icon avaliable

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 28, 2021 Feb 28, 2021

Copy link to clipboard

Copied

Same problem. Was about to make my own post about this. Actually, I'm still going to make my own post about this. Not happy.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 28, 2021 Feb 28, 2021

Copy link to clipboard

Copied

OK, never mind, after trying for half an hour I finally managed to get it working immediately after posting this message. Typical. For future readers, what I did was open the page in Firefox and proceed to "accept cookies". That made the little bubble show up. Still annoyed that it doesn't work in Chrome at all, though.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 04, 2021 Mar 04, 2021

Copy link to clipboard

Copied

Hi there,

 

Sorry for the delay in response. Glad to hear you were able to contact us using Firefox. Regarding Chrome, I'd recommend resetting the browser once. Feel free to reach out if you need any further assistance.

 

Regards

Rishabh

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 13, 2021 Sep 13, 2021

Copy link to clipboard

Copied

LATEST

I have the same problem, allowing all cookies on every browser doesn't work for me

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 02, 2021 Feb 02, 2021

Copy link to clipboard

Copied

I have the same thing!! So frustrated!! Going around in circles forever. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 12, 2021 Mar 12, 2021

Copy link to clipboard

Copied

YES! It's working only after accepting ALL cookies!

On both Firefox and Chrome

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Mar 12, 2021 Mar 12, 2021

Copy link to clipboard

Copied

So to get support you have to agree to give away your privacy.....great
And we have to believe that this is accidental or an oversight? And what about the numerous dead links to support all over the site??

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines