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Hello team,
I have just lost all the assets in the locally saved file worth my one month. While saving the Adobe XD stopped responding. It just went on a lost trip and then crashed... when I again opened my file, there were only blank artboards.
PS: I haven't pressed any delete or backspace or any other button. I only pressed 'ctrl + s' before this happened...
Can you help me out?
Hi Anendrap ,
Sorry to hear about the trouble. Generally, if the data get lost because of application crash we can try to recover the file from this location (Win): \Users\username\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState
Hope this will help you .
Regards,
Rajasekhar.
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Hi Anendrap ,
Sorry to hear about the trouble. Generally, if the data get lost because of application crash we can try to recover the file from this location (Win): \Users\username\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState
Hope this will help you .
Regards,
Rajasekhar.
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Hello Adobe Support,
I've encountered the same issue. The only difference is I'm using Mac. Could you provide a solution for my platform? Thanks for your consideration.
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Hi there,
Sorry to hear about the trouble. Could you please check if you are able to find existing file here: MAC : ~/Library/Application Support/Adobe/Adobe XD CC
Let us know if this helps or if you need any further assistance.
Regards
Rishabh
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Hello Adobe Support,
I've been working in an Adobe XD file for some months now, covering a range of wireframes and visual designs. I experienced a software crash and upon opening the file, all artboards are coming up blank. I haven't been using the cloud version due to too many interruptions of software crashing. So, I moved the file to my local HD and have been working fairly well up to this morning. Is there some way I can access a version before the file apparently being corrupted? Is there someway for my designs to appear again?
Thank you for your consideration.
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Hi there,
We're so sorry to hear about the trouble. Could you please try the suggestion shared here: https://community.adobe.com/t5/adobe-xd/i-have-lost-all-the-assets-in-the-locally-saved-file/m-p/111...
Let us know if this helps you recovering the file or if you need any further assistance.
Regards
Rishabh
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Hi new to the forum. I just experienced same as described here except my files are stored on Adobe's cloud. I had a file open with 20+ artboards. I left it open for a few hours and when I came back all but three artboards were blank. I went to the cloud, check all previous "versions" had the exact same content.
Can anyone point to an option for recovery.
Thanks