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Images are missing from a local Xd file

Participant ,
Jun 04, 2021 Jun 04, 2021

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After saving, closing and reopening an Xd file, ~80% of images are missing.

 

It worked 2 hours ago. Now the images are gone. I have not changed anything. Images opacity is 100%. They just disappeared.

 

 

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Adobe Community Professional ,
Jun 04, 2021 Jun 04, 2021

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Hi, what version of Adobe XD are you using? What kind of images did you import? Does this problem also occur with other files?

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Participant ,
Jun 06, 2021 Jun 06, 2021

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@italosanthe newest Xd, as I always do. The images started disappearing randomly from older files. This started happening after the last update. In fact, any bugs I come accross happens after new updates. There has not been a single Xd update, that did not broke this software for me.

 

I had to ditch the file and use an older copy, since this one was irreparable. It was a local file. No matter what I did, the images were not displayed. Just random images accross multiple 'artboards'. Some were cropped, others were imported directly onto the artboard, another were copy-n-pasted form photoshop or illustrator. It was random.

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Adobe Community Professional ,
Jun 09, 2021 Jun 09, 2021

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Hi, thanks for all this information. Try updating to the new version 41.0.12 and see if the problem occurs again. Also, I recommend that you uninstall the previous version using the Creative Cloud Cleaner tool, in order to delete any corrupt files as well.

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Participant ,
Jul 12, 2021 Jul 12, 2021

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Seriously? Nobody from the support is eager to acknowledge there is a problem? Again?

Another XD crash today. The same thing - the restored file has NO IMAGES AT ALL. All of them, suddenly, gone. just like that. They are there, but for some reason they are not displayed.

1.jpg2.jpg

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Adobe Community Professional ,
Jul 12, 2021 Jul 12, 2021

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Hi, we are sorry that the problem persists. I recommend that you contact Adobe support

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New Here ,
Jul 12, 2021 Jul 12, 2021

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Had the same thing happen to me twice already as well. All images gone from local save file I have been working on for weeks. 

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Adobe Community Professional ,
Jul 12, 2021 Jul 12, 2021

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Can you test with new project.? Import 3-5 images and follow the steps that you mention. Do they disappeared?

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Participant ,
Jul 16, 2021 Jul 16, 2021

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It's not consistent, so I cannot reproduce it. Yet it's there. It has something to do with file-restoring after XD crash.

Happened to me 2 or 3 times in only in this scenario: XD crashes, i reboot the program, the file loads automatically, images are gone. I'm won't even mention the fact I cannot save the file and keep working - I'm forced to save it as a new file and all my sharing links are gone - but Adobe does not seem to acknowledge there is a problem.

 

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Participant ,
Jul 16, 2021 Jul 16, 2021

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Sorry for the typos I was speed writing this one... 🙂

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Adobe Community Professional ,
Jul 16, 2021 Jul 16, 2021

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Reinstallation of Adobe XD with Creative Cloud Cleaner Tool help me to solve the problem
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Did you try it?

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New Here ,
Jul 13, 2021 Jul 13, 2021

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I have the same Problem, all images are gone. 

The images are still listed as images in the elements overview, but only the frame can be seen, no more content. very frustrating. I sincerely hope that all of this is not lost!

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Adobe Community Professional ,
Jul 14, 2021 Jul 14, 2021

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I can reproduce your bug on Win? Are you on Win OS?

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New Here ,
Jul 14, 2021 Jul 14, 2021

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I'm working on WINDOWS10 Enterprise.

We are 5 colleagues in the design department of an industrial company. My colleagues all have the same problem. We tested on all computers. They all work on Windows.

It is very unfortunate because files that we have been working with for a long time, that have a lot of content, are suddenly destroyed.

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New Here ,
Aug 31, 2021 Aug 31, 2021

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I have the same problem. And it is happing for all the images which are copy-pasted with "Paste Appearance" feature, shows image name loding but does not load at all. Rest all images are loading which are drag-dropped.

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New Here ,
Sep 01, 2021 Sep 01, 2021

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The same is happening for me too, but I have had this problem for maybe 6 month or more. I working local and alone on a windows computer. Do Adobe know what this might be? Why is this happening?

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