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Infinite loop updating libraries in XD 41 and 44 versions

Contributor ,
Jun 10, 2021 Jun 10, 2021

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Well... think I wrote about it some time ago, but haven't found it. So here goes again... its a time wasting and annoying issue, that prevents to update libraries between XD files, becoming tedious and frustrating to work and keepping updated any design system.

As you can see in the picture, it is what I see regularly after constantly jumping from original component libraries back and forth. Usualy, I've to wait for a while or repeat adjustments to update it into the linked files.

Now this looping prcess is getting more and more often. I log in-log out almost each day fro Adobe CC to avoid the daily issues... but it should to be solved. It's another wasting of time.

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correct answers 2 Correct answers

Adobe Employee , Oct 05, 2021 Oct 05, 2021
Some fixes for handling of CC Libraries were released in v44.1. Please upgrade to this release and let us know your results. Thanks, Randy

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Adobe Employee , Oct 13, 2021 Oct 13, 2021
Hi all, Here's a workaround solution that we would like you to try in the time this issue is fixed in the product. Group, and then ungroup, all elements in the document assets view of the libraries panel If you do not have any custom groups, do the following Give the new group a name Select all assets of a specific type (i.e. all colors, all character styles, or all components) Right click and select “New group from selection” Select all the assets and drag them back to the top-level gr...

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Contributor ,
Jun 10, 2021 Jun 10, 2021

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By the way... Windows 10 and last update of XD: 41.0.12.11

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Contributor ,
Jun 18, 2021 Jun 18, 2021

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Still happening after latest updates... think its an UI issue... 

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Community Beginner ,
Jul 02, 2021 Jul 02, 2021

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I have the same issue. I tried to log out adobe creative cloud, restart my computer, log back in, click on the update library button, but still stuck in an infinite loop. 

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Adobe Employee ,
Jul 02, 2021 Jul 02, 2021

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Hi There,

 

Thanks for reaching out and sorry to hear that you're having trouble using Adobe XD.we already have a bug logged for this issue, the team is working on it and a fix is underway. You should be able to see this issue resolved in the upcoming releases.please download the latest version of XD and enjoy the new features.

 

Please feel free to update this discussion in case you need further assistance and we will be happy to help.

 

We are sorry for the inconvenience.

 

Thanks,

Chethan

 

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Explorer ,
Jul 15, 2021 Jul 15, 2021

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I'm getting this issue too, and it makes my design system essentially useless until fixed. Adobe, what's the time frame for a fix for this issue?

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Community Beginner ,
Oct 05, 2021 Oct 05, 2021

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Hi there, same problem here. Please fix this basic feature. It's like @jontarbuck123 said. We can stop working with XD until this issue is fixed.

Please put this on highest priority, Adobe.

Thanks, Benni

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Explorer ,
Oct 05, 2021 Oct 05, 2021

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Same issue here, along with a myriad of other issues such as shared prototypes not showing in (any) browser, and severe performance lag due to nonstop "updating" of my XD documents. None of the troubleshooting tips have made any improvement. 

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Adobe Employee ,
Oct 05, 2021 Oct 05, 2021

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Some fixes for handling of CC Libraries were released in v44.1. Please upgrade to this release and let us know your results.

 

Thanks,

Randy

 

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Community Beginner ,
Oct 06, 2021 Oct 06, 2021

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Thank you Randy, but I already use Version 44.1.12

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Adobe Employee ,
Oct 06, 2021 Oct 06, 2021

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Hi bs28090165,

 

Thanks for updating XD to the latest version. Are you still experiencing the same issue?

 

We will try our best to help.

 

Thanks,

Harshika

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Explorer ,
Oct 06, 2021 Oct 06, 2021

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@Randy Edmunds 2 This problem is still happening in V 44.1.12

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Explorer ,
Oct 06, 2021 Oct 06, 2021

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This issue is NOT solved with V 44.1.12

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Adobe Employee ,
Oct 06, 2021 Oct 06, 2021

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After you Publish your source document, any time you make an edit to that document (whether it's to an asset or not) you will receive this notification to remind you that Library may be out-of-date. This is expected. You don't need to Update your Library after every change (which is not desirable when developing a new or updating an existing asset). Wait until your document reaches a stable point that you want to share and then Update (re-Publish) it.


If it's something else, do you have a recipe so that we can reproduce this problem?

 

Hope this helps,

Randy

 

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Explorer ,
Oct 06, 2021 Oct 06, 2021

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@Randy Edmunds 2  What we are saying is that the "Update your library" notification never goes away. Click update, and it updates, then you get the notifications again (both the blue dot on the left taskbar icon AND the blue notification bar at the bottom, over and over again, as if it wasn't done at all. This persists even if we haven't touched or changed the document at all. Thus, the description we've already supplied to you as "endless loop".

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Adobe Employee ,
Oct 06, 2021 Oct 06, 2021

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Is this a document that you created and have not shared with anyone? If so, it sounds like the Library is not updating. 

If not, then make sure nobody else is editing the same document. 

 

Did someone else create the document and share it with you, but did not share the Library with you? I think that could cause this problem.

 

Is this a document that was used to create another Library, and then copied using Save As... to try to create a new Library?

 

HTH,

Randy

 

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Explorer ,
Oct 06, 2021 Oct 06, 2021

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I've updated XD to the latest version and am still experiencing this infinite loop issue on both Windows 10 and MacOS Catalina. My XD document has not been shared with anyone else.

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Adobe Employee ,
Oct 06, 2021 Oct 06, 2021

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Hi jontarbuck123,

 

Sorry for the trouble. Could you please share the logs and XD file with me over a private message so that we can investigate on the issue? Please also share the screenshot of your About XD info page.

 

We will try our best to help.

 

Thanks,

Harshika

 

 

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Adobe Employee ,
Oct 06, 2021 Oct 06, 2021

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Hi riascureman,

 

Thanks for reaching out and sharing the details. In addition to what Randy has asked, it would be really helpful if you can generate logs from the log collector tool along with the source XD file. Once the logs are generated, please upload the logs and XD file to a shared location such as CC or Dropbox and share the URL with me over a private message.

 

We will try our best to investigate the issue.

 

Thanks,

Harshika

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Explorer ,
Oct 06, 2021 Oct 06, 2021

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Is this a document that you created and have not shared with anyone? = Yes

"If so, it sounds like the Library is not updating." That's what we're trying to tell you. What is Adobe doing to solve this problem?

Did someone else create the document and share it with you, = No

Is this a document that was used to create another Library, and then copied using Save As... to try to create a new Library? = No

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Adobe Employee ,
Oct 07, 2021 Oct 07, 2021

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What is Adobe doing to solve this problem?

 

Please provide your logs to help us analyze the problem.

 

Another question: if you make a change to your Library in source document and Update the Library, can you see the change in the documents that use the Library?

 

Thanks,

Randy

 

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Community Beginner ,
Oct 07, 2021 Oct 07, 2021

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Randy, is there an easy way to share the log files? I don't have or want a DropBox account, this log file appears to be 160M +

 

And, to answer your question, since this problem started: changes to the library file do not update the documents using the library.

Andrea

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Adobe Employee ,
Oct 07, 2021 Oct 07, 2021

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Hi Andrea5C7A,

 

I have replied to you over a private message with an alternative to send the logs files. Please have a look and we will definitely ask the team to look into your issue.

 

Thanks,

Harshika

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Community Beginner ,
Oct 07, 2021 Oct 07, 2021

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P.S. I did try CC but I think the file type might be throwing things off! 

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Adobe Employee ,
Oct 07, 2021 Oct 07, 2021

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No problem and thanks for trying, Andrea5C7A.  I have shared my email ID with you over a PM so that you can send the file directly to me. 

 

Thanks,

Harshika

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