[Install]-Unable to update Adobe XD?

[kdux]

Hi All,

I have been facing an issue in updating my Adobe Xd in the recent past on my Mac.

Every time I try to update my Xd I get an error message saying "Updates have been disabled for this machine. Please contact administrator"

Anybody else facing the same issue?

Thanks in advance

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[Chethan Girish]

Hi,

We are sorry to hear you that you are unable to install Adobe XD. Could you please Check for the exact error message and look for the solutions mentioned here: - Creative Cloud download and install errors?

Make sure your system meets the below requirements to install Adobe XD :- https://helpx.adobe.com/xd/system-requirements.html

If still Issue persists please try this way also-

• downloaded and opened the CreativeCloudCleaner tool from here - https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Please feel free to update this discussion in case you need further assistance.

Thanks,

Chethan

[HARSHIKA_VERMA]

Hi Kartikey,

We apologize for the inconvenience that you are unable to update Adobe XD. Please let us know if you're able to fix the issue by following the suggestion given by Chethan or if you need further assistance. We would be happy to help.

Thanks,

Harshika

[kdux]

No.

This is the error message what I am getting.

[emm3sse]

I have the same problem!

[HARSHIKA_VERMA]

Hi there,

I am sorry to hear you are unable to update XD. Would you mind sharing the screenshot of your about XD info page? Are you trying to update XD from the Creative Cloud app? Could you please try switching to a different network and then try again?

Let me know if that helps. I'll try our best to help

Thanks,

Harshika