Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Installing XD - You don't have access to manage apps.

New Here ,
Jan 23, 2021 Jan 23, 2021

Copy link to clipboard

Copied

Hello dear Adobe Support Community,

While trying to install XD, Creative Cloud launches automatically and under Apps tab the message appears: "You don't have access to manage apps. Permission from your IT administrator may be required to enable apps management."

I'd appreciate getting support. Thank you! 

Views

197

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 23, 2021 Jan 23, 2021

Copy link to clipboard

Copied

I'm using MacBook Pro 2013 (macOS Catalina version 10.15.7)

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 02, 2021 Feb 02, 2021

Copy link to clipboard

Copied

LATEST

Hi there,

 

I am sorry for the delay in response. It looks like you are on an enterprise team license. If yes, then I would request you to please create a case, or initiate a chat from the Admin Console's support tab if you're a System or Support administrator using this link: https://helpx.adobe.com/contact/enterprise-support.cc.html 
If not, then contact your admin and ask them to create a case or start chat through the admin console. 

 

Let me know if you need further assistance. I would be happy to help.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines