My AdobeXD files are not opening

[Taylor5C5B]

For whatever reason I can no longer open my adobeXD files. They appear in the cloud with all the elements and components but when I open the file, it opens a blank uneditable page. 

[HARSHIKA_VERMA · Accepted solution]

Hi Taylor,

I understand how frustrating it could be. If you're able to see your files at: https://assets.adobe.com/cloud-documents, I would request you to please try these steps-

• Sign out and sign back into Creative Cloud Desktop.
• End all Adobe processes from Task Manager (Windows) or Activity Monitor (OS X)
• Reboot the computer

If the above steps don't help, please try to open the file from another machine if that is possible.

Let us know if that helps.

Thanks,

Harshika