Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Opening master file app freezes-crashes on windows

Participant ,
Nov 11, 2020 Nov 11, 2020

Copy link to clipboard

Copied

Hi,

 

I think I am going to start a baker carrer with all of those reinstalling apps and I am havingc constant issues with Adobe apps. This another one with 34.3.12:

 

After making component file and in new I linked assets I can't open the master files and the app always freezes like this, this is how I end up working with up. 

 

Snímek obrazovky 2020-11-11 164416.png

 

TOPICS
Crash on windows, Known Issue

Views

161

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Nov 11, 2020 Nov 11, 2020

Copy link to clipboard

Copied

It also doesn't work in 34.2.12 either.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 30, 2020 Nov 30, 2020

Copy link to clipboard

Copied

LATEST

Hi  Petr,

 

We're so sorry for the delay in response. Could you please confirm if you are still facing the issue on the latest version of XD which is 35.1? If yes, please do a clean install by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines