PDF Export Issue

Community Beginner ,
Dec 08, 2020 Dec 08, 2020

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I know this has been posted a thousand times before, but it's an issue I come across at least once a week and it's driving me bonkers!!

 

Anytime I mask an image and export as a pdf, it shows up distorted and tiled. This happens in Preview and Safari, not Acrobat. I've asked my clients to open in Acrobat, but they don't have that, and keep opening it in Preview. I can't keep telling every client which apps to use every time I send them something.

 

My workaround is to export from XD as flat pngs, and them combine all those pngs into one pdf with Acrobat. It's a huge waste of time. I read earlier that this is an Apple issue, but is there any way that the export could be fixed on XD's end? Sharing PDFs is a major part of my workflow:(

 

Thanks for your consideration.

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Import and export, Known Issue

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correct answers 1 Correct answer

Adobe Employee , Dec 10, 2020 Dec 10, 2020
Hi Andrea, Sorry to hear about the trouble. We have received a similar issue reported here: https://adobexd.uservoice.com/forums/353007-adobe-xd-feature-requests/suggestions/40347343-export-to-pdf-problem-with-masked-images-in-a-sha.  Our Engineering team has confirmed there that it is a known bug with the apple preview and not a problem with how we are generating PDFs.  I also found another discussion wherein a workaround helped a few customers which you can try: https://community.adobe.com/t5/adobe-xd/flipped-photos-when-i-export-as-pdf/m-p/10216494?page=1#M10068...

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Adobe Employee ,
Dec 10, 2020 Dec 10, 2020

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Hi Andrea,

 

Sorry to hear about the trouble. We have received a similar issue reported here: https://adobexd.uservoice.com/forums/353007-adobe-xd-feature-requests/suggestions/40347343-export-to...

 

Our Engineering team has confirmed there that it is a known bug with the apple preview and not a problem with how we are generating PDFs. 

 

I also found another discussion wherein a workaround helped a few customers which you can try: https://community.adobe.com/t5/adobe-xd/flipped-photos-when-i-export-as-pdf/m-p/10216494?page=1#M100...

 

Feel free to reach out if you have any other questions or issues in the future.

 

Regards

Rishabh

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New Here ,
Jun 08, 2021 Jun 08, 2021

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Guys please stop saying it's because of Apple, even when opening in Acrobat you can still have problems with text spacings. Exporting in PDF is a major part of a lot of you users. 

I pay 50€ every month because i love what you guys are develloping so NOW TAKE RESPOSABILITIES AND FIX IT FOR GOOD. 

We are in 2021 and this bug was reported more than a year ago. 

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