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problems with co-editing.

New Here ,
Aug 27, 2020 Aug 27, 2020

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guys, PLEASE, FIX THIS BUG IN CO-EDITING. I have no peace with xd anymore. EVERYTIME, no matter what my team do, the xd closes, didnt save our work, etc etc. And you can say "Oh okay but just open the xd again" NO, WE CANT BECAUSE IT NEVER HAPPENS, NEVER OPENS!!!!!! We reinstall the app, we restart our computer, we PRAY FOR GOD, but nothing helps.

 

Please, fix this!!!!! 😞

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correct answers 1 Correct answer

Adobe Employee , Aug 28, 2020 Aug 28, 2020
Hi there, We apologize for the frustrating experience. As Ares asked to try the clean installation, we would like to know few details so that we can investigate on your issue- Are your collaborators and you working on the same XD version? Is it happening with a specific file or all the files? Please try the solution suggested in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html What is the OS and XD version of your machine? We will try our best to he...

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Adobe Community Professional ,
Aug 28, 2020 Aug 28, 2020

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If it possible please use the Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Adobe Employee ,
Aug 28, 2020 Aug 28, 2020

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Hi there,

 

We apologize for the frustrating experience. As Ares asked to try the clean installation, we would like to know few details so that we can investigate on your issue-

 

 

We will try our best to help.

 

Thanks,

Harshika

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