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Published project links not loading properly

Explorer ,
Apr 01, 2021 Apr 01, 2021

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It seems that the XD publishing service is down. None of my links are loading properly. Anyone else having trouble? Makes it very hard to get stakeholder feedback when they cannot load my work! Adobe.... Help!

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Adobe Employee , Apr 01, 2021 Apr 01, 2021
Hi All, Could you please try loading the prototypes and let us know if things are back to normal? Thanks, Harshika

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Adobe Employee ,
Apr 01, 2021 Apr 01, 2021

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Hi John,

 

Thanks for reaching out. Yes, there is an ongoing issue with the services. The team is working on it to investigate the problem. We will update you as soon as the services are back to normal.

 

We are sorry for the inconvenience.

 

Thanks,

Harshika

 

<Marking as correct only to highlight>

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Explorer ,
Apr 01, 2021 Apr 01, 2021

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Thanks for the quick response, Harshika.

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New Here ,
Apr 01, 2021 Apr 01, 2021

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Same issues here, designs don't load at all, it just spins around and around endlessly.

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Adobe Employee ,
Apr 01, 2021 Apr 01, 2021

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We are sorry for the trouble. The team is currently working on it to investigate further. I will update this thread as soon as the issue is resolved.

 

We are sorry for the inconvenience.

 

Thanks,

Harshika

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Community Beginner ,
Apr 01, 2021 Apr 01, 2021

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Same here.  Exactly at the time my client is trying to preview my design.

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New Here ,
Apr 01, 2021 Apr 01, 2021

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Yes, me too. 😞

 

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Adobe Employee ,
Apr 01, 2021 Apr 01, 2021

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Hi All,

 

Could you please try loading the prototypes and let us know if things are back to normal?

 

Thanks,

Harshika

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Community Beginner ,
Apr 01, 2021 Apr 01, 2021

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It's working for me.  Thank you!

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Adobe Employee ,
Apr 04, 2021 Apr 04, 2021

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Glad to hear and thank you for your patience. We really appreciate it. Please feel free to reach out to us in the future for any query related to XD.

 

We would be happy to help.

 

Thanks,

Harshika

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Community Beginner ,
Apr 05, 2021 Apr 05, 2021

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Adobe really needs to come up with a simple way of notifying subscribers when the publishing service goes down.  

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Explorer ,
Apr 05, 2021 Apr 05, 2021

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Agreed! Maybe replace the Share button with a johnr30022082_0-1617640324585.jpeg icon?

 

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Community Beginner ,
Apr 05, 2021 Apr 05, 2021

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Because then I could alert my clients and their stakeholders that the service is unavailable.  And that would save me from looking like a moron when they try to view the project we are working on.  As it is right now, and last week, my client emails me saying - what's wrong with your site - I can't access it for review.  And I end up looking like an idiot.  If I could get a notification from Adobe that the publishing site it down - I could alert my client adhead of time - and save face.  Frankly - clients don't care, and they don't want to know - that Adobe is the backbone of all this.  They just want to see their projects when they want to see it.  If I could alert them in real-time that the site is unavailable, it would be a very big benefit.

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