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Re: Adobe XD crashing on macOS Catalina.

Community Beginner ,
Nov 17, 2020 Nov 17, 2020

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Hello, 

 

My XD is crashing after the lastest update of my macOS. Please help. 

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correct answers 1 Correct answer

New Here , Nov 24, 2020 Nov 24, 2020
After downloaded the newest version (v35.1.12) and installed (24 NOV), this issue went away. Happy XD again! 

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Adobe Community Professional ,
Nov 17, 2020 Nov 17, 2020

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Last night I saw there was an new update, have you tried installing that yet?


— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor

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Community Beginner ,
Nov 17, 2020 Nov 17, 2020

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Yes I did, and it's crashing since the new update. 

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New Here ,
Nov 17, 2020 Nov 17, 2020

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Hello,

 

I'm also getting various reports of our marketing users not able to use Adobe XD today on macOS.  I've done the steps provided in these threads to no luck.  

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New Here ,
Nov 17, 2020 Nov 17, 2020

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I just rollbacked to v34.4.12find-old-version.png. With v35.0.12 from today's update, i was not able to open any XD files. 

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Community Beginner ,
Nov 18, 2020 Nov 18, 2020

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Thank you so much gabe! This worked! 

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Adobe Employee ,
Nov 18, 2020 Nov 18, 2020

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Hi All,

 

Sorry to hear that. Would you mind generating logs using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and upload the file to a shared location such as Creative Cloud or Dropbox and share the URL with me over a PM? I would also request you to please uninstall XD and Reinstall again and then try to open the files again.

 

We will try our best to help.

 

Note: Please add the url of the post over a PM for reference.

 

Thanks,

Harshika

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Community Beginner ,
Nov 18, 2020 Nov 18, 2020

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I did uninstall it and install it and the new version is not working. And now my issue is that the file i need to work on is saved with the latest version and I'm not able to access it. 

 

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Adobe Employee ,
Nov 18, 2020 Nov 18, 2020

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Thanks for trying the steps. Was the file saved on cloud or locally? If cloud, please try to open the file from here: https://assets.adobe.com/cloud-documents and see if that helps.

 

Thanks,

Harshika

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New Here ,
Nov 19, 2020 Nov 19, 2020

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I'm also having the same issue, have now reverted back to v34. Have reinstalled xd, signed in and out of my account and even jumped to Big Sur but still facing the same issue. 

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New Here ,
Nov 19, 2020 Nov 19, 2020

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log files here: AdobeLogs_20201119_112709_420-mac.zip

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New Here ,
Nov 24, 2020 Nov 24, 2020

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After downloaded the newest version (v35.1.12) and installed (24 NOV), this issue went away. Happy XD again! 

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New Here ,
Nov 24, 2020 Nov 24, 2020

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This also worked for me.

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Explorer ,
Nov 18, 2020 Nov 18, 2020

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Hey, Experiencing the same thing. This is a huge bug. 

 

Occuring on both my Macbook Pro (2017) and iMac (2015); iOS Catalina 10.15.7 using XD 35.0.12 as well as the version before this. 

 

I have been trouble shooting since last night; stayed up until 4AM trying to finish a time sensitive project but the app kept crashing every 5 minutes. Completely unusable software, why do we pay so much to get this. 

 

I have uninstalled XD over and over again. As well as went back to an older version of XD; which I was met with "This was saved with a newer version of Adobe XD. Please update Adobe XD to open it."  Used the Adobe Cleaner Tool as well; fully wiping out any Adobe settings, then reinstalling CC. Obviously restarted my computer. 

 

Things to maybe note; using an external monitor, files were saved on Adobe Cloud as well as local file. Another thing; I cannot update to macOS Big Sur due to my external cables not being compatible with that software; in case that is the next suggestion. 

 

Hoping for a fix soon. 

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Explorer ,
Nov 18, 2020 Nov 18, 2020

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macOS*** Rather than iOS, apologies it's been a long week. 

Update: 3 hours of troubleshooting; continuing to clean and reinstall. Even updated my iMac to macOS Big Sur 11.0.1 to see if XD would be more compatiable. No dice. 

Love having software that is useless, should've stuck with Figma. 

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Adobe Employee ,
Dec 02, 2020 Dec 02, 2020

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LATEST

Sorry for the delay in response. If you're still experiencing the issue with XD on 35.1 version, I would request you to please get in touch with us directly using this link: https://helpx.adobe.com/contact.html so that we can help you immediately.

 

Thanks,

Harshika

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