Se cierra AdobeXD de improviso

Community Beginner ,
Jan 08, 2021 Jan 08, 2021

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Estos días está pasando constantemente, estoy haciendo un proyecto y de la nada se cierra, una y otra vez.
No sé que hacer porque esto me quita bastante tiempo. 
Al reingresar me dicen que puedo enviar el mensaje de lo que está pasando y lo hago, pero no hay modo de hacer seguimiento a esos mensajes, no sé si realmente lo están atendiendo.

TOPICS
Crash on windows, Data loss, Product performance

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Adobe Employee ,
Jan 08, 2021 Jan 08, 2021

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Hi there,

 

We're so sorry to hear about the trouble. Please share a few more details like:

 

  1. The version of XD and Windows OS.
  2. Is this happening while working on a specific file or multiple files?
  3. Is it crashing while performing a specific task or it's crashing randomly?

 

We're here to help, just need more information.

 

Regards

Rishabh

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Community Beginner ,
Jan 08, 2021 Jan 08, 2021

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1. Uso la última versión de XD, 35.3.12  y estoy trabajando en windows 10 Pro x64

2. En ambos casos, cuando uso varios proyectos y cuando solo uno esta abierto.

3. Se cae en cualquier momento.

 

Gracias por responder, espero su pronta ayuda.

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Adobe Employee ,
Jan 08, 2021 Jan 08, 2021

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Thanks for sharing the details. Please uninstall XD using the Adobe Cleaner Tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html once it's uninstalled, please re-install and check how it goes. If it still doesn't work, please enable and share crash dump by following the steps shared here: https://helpx.adobe.com/xd/kb/how-to-generate-crash-dump-on-windows-machine.html and also share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Note: Please collect Crash dump and system logs and add them to shared cloud storage, like DropBox or Google Drive and share the link through DM by clicking on my name. While sending DM, please add this discussion link in the subject.

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