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[Share]-Unable to see the generated XD link in the browser.

New Here ,
Jan 09, 2020 Jan 09, 2020

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Trying to generate a link to a website prototype for a client. It generates a link; https://xd.adobe.com/view/58789031-9764-41b0-7a02-9e620df1309e-2e49/

 

but the link generated doesn't load and error page appears after reloading twice. 

 

First load this appears along the top of the browser; 
"This webpage was reloaded because a problem occured."

Screen Shot 2020-01-09 at 16.42.24.png

Second load this page appears;

"A problem repeatedly occured with "link"

Screen Shot 2020-01-09 at 16.41.29.png

 

How do I fix it ?

 

Help me please ! Thank you millions 

 

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correct answers 1 Correct answer

Adobe Employee , Jan 09, 2020 Jan 09, 2020
Hi Adam, We are sorry to hear you are unable to load the prototype link in the browser & thank you for sharing the link of the prototype. I have tried to open the link at my end on chrome on windows10 machine & it worked fine. Would you mind trying the steps mentioned in this article: https://helpx.adobe.com/in/xd/kb/issue-view-web-prototypes.html? If that doesn't help, try to open the link in any other machine. Let us know if that helps. Thanks, Harshika

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Adobe Employee ,
Jan 09, 2020 Jan 09, 2020

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Hi Adam,

 

We are sorry to hear you are unable to load the prototype link in the browser & thank you for sharing the link of the prototype. I have tried to open the link at my end on chrome on windows10 machine & it worked fine.

 

Would you mind trying the steps mentioned in this article: https://helpx.adobe.com/in/xd/kb/issue-view-web-prototypes.html? If that doesn't help, try to open the link in any other machine.

 

Let us know if that helps.

 

Thanks,

Harshika

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New Here ,
Jan 10, 2020 Jan 10, 2020

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Tried it on a Windows PC and it works as well! 

 

Safari won't open it but Chrome does on my mac . 

 

Amazing thank you for your help! 

 

 

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Adobe Employee ,
Jan 10, 2020 Jan 10, 2020

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Glad to hear you are back on track. Please feel free to reach out to us in the future for any query related to Adobe XD. We would be happy to help.

 

Thanks,

Harshika

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New Here ,
Dec 22, 2020 Dec 22, 2020

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Hi, I too am having the same issue...my published XD link appears blank in Chrome or Firefox. It doesn’t show any error but its just a blank screen.(link: https://xd.adobe.com/view/847ef583-0538-4af8-b82b-9b1702d41fb1-d12d/?fullscreen)

 I even tried these steps for the same : https://helpx.adobe.com/in/xd/kb/issue-view-web-prototypes.html it still doesn't seem to work. I'm using Windows 10 with the updated versions of XD and Chrome. When I tried the link on another PC (chrome and windows 10), the link was working just fine. Any ideas on how I can view it on my PC? 

Also, I cant open any Adobe pages in general with Chrome (for example I tried changing my account name but this page also appears blank : https://account.adobe.com/profile) It would be great if this can be solved for my PC!!

Thanks a ton!

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New Here ,
Dec 22, 2020 Dec 22, 2020

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Hi, I too am having the same issue...my published XD link appears blank in Chrome or Firefox. It doesn’t show any error but its just a blank screen.(link: https://xd.adobe.com/view/847ef583-0538-4af8-b82b-9b1702d41fb1-d12d/?fullscreen)

 I even tried these steps for the same : https://helpx.adobe.com/in/xd/kb/issue-view-web-prototypes.html it still doesn't seem to work. I'm using Windows 10 with the updated versions of XD and Chrome. When I switched my device to another PC, the link was working just fine. Any ideas on how I can view it on my PC? 

Also, I cant open any Adobe pages in general with Chrome (for example I tried changing my account name but this page also appears blank : https://account.adobe.com/profile) It would be great if this can be solved for my PC!!

Thanks a ton!

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