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Since today my XD keeps crashing immediately when trying to open Cloud Files

New Here ,
Nov 19, 2020 Nov 19, 2020

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  Modellname: MacBook Pro

  Modell-Identifizierung: MacBookPro15,1, Mac OS 10.15.4

  Prozessortyp: 6-Core Intel Core i7

  Prozessorgeschwindigkeit: 2,2 GHz

  Speicher: 16 GB

 

XD keeps crashing when I try to open any XD files stored in teh cloud. I tried to reboot and reinstall XD without success. A crash report is enclosed.

Any ideas what might help?

 

Maya

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Adobe Employee , Nov 19, 2020 Nov 19, 2020
Sorry to hear you are experiencing the issue with XD. Would you mind uninstalling XD and Reinstalling to the latest version of XD 35 and see if that helps? Please also share the logs with Rishabh so that we can investigate and escalate it to the team. We will try our best to help. Thanks, Harshika

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Adobe Employee ,
Nov 19, 2020 Nov 19, 2020

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Hi Maya,

 

Sorry to hear about the trouble. Could you please collect system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

We'll need to share the logs and crash report to investigate it further.

 

Regards

Rishabh

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New Here ,
Nov 19, 2020 Nov 19, 2020

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Hello,

I'm having the same issue here, but with all kinds of files, even when creating new ones.

It's the first time I opened XD after updating my Wacom tablet driver. Don't know if it's related.

 

Anyway, I just collected and shared the log as you mentioned.

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New Here ,
Nov 19, 2020 Nov 19, 2020

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Same issue here, right after I updated to the latest version (35.0.12). I just rolled back to the older version (34.4.12) and Adobe XD no longer crashes when I open a cloud document. 

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Adobe Employee ,
Nov 19, 2020 Nov 19, 2020

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Sorry to hear you are experiencing the issue with XD. Would you mind uninstalling XD and Reinstalling to the latest version of XD 35 and see if that helps? Please also share the logs with Rishabh so that we can investigate and escalate it to the team.

 

We will try our best to help.

 

Thanks,

Harshika

 

 

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New Here ,
Nov 19, 2020 Nov 19, 2020

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Uninstalling XD and then reinstalling to the latest version did help. It's working great and no longer crashes when I open cloud documents. Thank you!

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