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Style Libraries are disconnected "error: can't connect to cloud server".

New Here ,
Oct 21, 2020 Oct 21, 2020

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I'm having this issue as well since the update, all linked style libraries have been disconnected, and can not update anything. Also having issues opening most of my cloud saved xd docs. Getting either "can't connect to cloud server" errors or "problems opening this version" errors. I have tried signing in/out of adobe cloud - nothing seems to work...

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Adobe Employee ,
Oct 21, 2020 Oct 21, 2020

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Hi Brian,

 

Sorry to hear you're eperiencing issues with XD. Would you mind sharing the screenshot of your about XD info page and the screenshot of the error? Are you able to open the cloud docs from here: https://assets.adobe.com/cloud-documents?

 

 

We will try our best to help you.

 

Thanks,
Harshika

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New Here ,
Oct 21, 2020 Oct 21, 2020

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Hi Harshika, screens shots attached. I can preview my documents from that link but when trying to open in xd I get the error can't connect to services.

 

Screen Shot 2020-10-21 at 10.53.22 AM.pngScreen Shot 2020-10-21 at 10.30.40 AM.png

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Adobe Employee ,
Nov 02, 2020 Nov 02, 2020

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Hi Brian,

 

Sorry for the delay in response. Are you still experiencing the issue on XD 34.2 version? Please try again and let us know if that works.

 

Thanks,

Harshika

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New Here ,
Dec 28, 2020 Dec 28, 2020

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Hi Harshika,

I have the newest version of Adobe XD , but I have the same problem. Maybe you have any updates? I use MacOS. Screenshot at Dec 28 21-10-51.png

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