There was a problem displaying this prototype (Win 10, Chrome)

New Here ,
Nov 25, 2019 Nov 25, 2019

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Problems:

  1. prototype is not displaying
  2. specs are all broken
  3. weird thing ist hat grid displays ok
  4. also prototype in OS mobile app runs ok

 

I have tried resaving the document local and also into cloud and create several new links nwith different modes of prototype settings (Design, Dev, Presentation...). Everytime the prototype is brokenand I am not able to prsent the animations to my colleages. 
Last time the problem ccured, resaving the document helped. But currently I am not able to make it running.

File specifications:

  • animated prototype made of few screens
  • interactions: mostly auto-animate
  • I use new component features such as states and overrides

Maybe that is the problem?

 

I also tried to downgrade to previous version, but nothing changed.

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Error, Preview

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Adobe Employee ,
Nov 27, 2019 Nov 27, 2019

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Hi there,

 

We are sorry to hear you are facing trouble using Adobe XD. Would you mind updating XD to the latest version(24.4.22)?

If that doesn't help, please try the solution mentioned in this article: https://helpx.adobe.com/xd/kb/issue-view-web-prototypes.html and let us know if that helps.

 

Thanks,

Harshika

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New Here ,
Dec 03, 2019 Dec 03, 2019

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Hi Harshika,

The solutions mentioned at the post above didn't help. I think my issue is not browser related, but something in the process of building the prototype preview was malfunction.

Finally rebuilding the prototype preview from another machine solved that problem. I am not sure why, because both computers had the same version of XD installed. 

Currently, updating the prototype works also from the oroginal machine.

Thank you.

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Participant ,
Aug 04, 2021 Aug 04, 2021

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I have the same issue, my prototype works for me, but its not working for some stakeholders on my project, some key people cannot visualize the prototype. 

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