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unable to create new project on XD

New Here ,
Apr 22, 2020 Apr 22, 2020

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Hi,

I can't create new project due to crash error report window.

When I fill in the report and press button send, it's opening program file and further doing nothing.

Will attach the screenshots of both. 

Everything started with updating my XD and the got program crash several times. Now its not opening new doc.Annotation 2020-04-22 183907.pngAnnotation 2020-04-22 183827.png

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Bug, Community Information, How to

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Adobe Employee ,
Apr 22, 2020 Apr 22, 2020

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Hi there,

 

Sorry to hear about the trouble. I'd request if you can share a few more details like:

 

  1. Please share the .dmp file with us. You can click on my name and then click on send a message to send it through a private message. You can add the file to cloud storage and share the link.
  2. Please collect system log and share with us by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
  3. Could you please login to the Hidden Admin account (https://www.youtube.com/watch?v=EfbMs3w-Z3s&t=53s). Check how the application works there.

 

Regards

Rishabh

This video shows how to enable the hidden administrator account on Windows 10. This works for Windows 8 and 7 seven as well.Here is the command to enable the...

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