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Unable to Generate Shareable Link for XD file

New Here ,
Nov 28, 2020 Nov 28, 2020

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Hi, I'm working with an XD file saved to my local desktop with plans to share, but having trouble to generate links for my prototype. 

  • When I try to generate a shareable link, XD says " We can’t create this link because your storage is full. Go to published on the web to remove some links to free up storage"
  • I only used 3.8 GB of my storage...so there is no way my storage is full
  • It is happening with all of my XD files, not just one
  • This is my first time using the generating a sharable link feature
  • I tried to quit the activity monitor and relaunch the app, but it is the same thing over again
TOPICS
Import and export, Prototyping, Share or publish

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correct answers 1 Correct answer

Adobe Community Professional , Dec 07, 2020 Dec 07, 2020
Hi, please try to contact customer service: https://helpx.adobe.com/contact.html

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Adobe Community Professional ,
Nov 29, 2020 Nov 29, 2020

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Hi, which Adobe XD plan are you using?

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New Here ,
Nov 30, 2020 Nov 30, 2020

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Hi, so I have the student plan with access to all the UI/UX, graphic design, and photography applications. My plan says I have 100GB of cloud storage, and I have only used 3.5 GB, so there is no way storage is the issue to generate an XD sharable link.

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Adobe Community Professional ,
Dec 01, 2020 Dec 01, 2020

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Thank you for providing us with all this information. Have you tried signing out and back in your Creative Cloud account?

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New Here ,
Dec 04, 2020 Dec 04, 2020

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Yes, as I said, I tried all the methods I can find on Adobe support, but none of them worked. I even tried to use a different laptop, but it still says it is my storage problem

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Adobe Community Professional ,
Dec 07, 2020 Dec 07, 2020

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Hi, please try to contact customer service: https://helpx.adobe.com/contact.html

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