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Unable to install plugin in Adobe XD on Windows 10.

New Here ,
Nov 18, 2019 Nov 18, 2019

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I am on Win 10. When I try to install a plug-in, the loading icon just spins No error messages. If I exit the app and reopen, the install button appears again.

 

Also, the help button does not do anything. Clicking it does not open a new panel or bring me to a web page.

 

I just started with XD 3 days ago and have tried installing plug-ins since then.

 

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Desktop, Product issue

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Adobe Employee ,
Nov 18, 2019 Nov 18, 2019

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Hi Jazzline,

 

We are sorry to hear you are facing trouble installing plugins in Adobe XD. We would like to know a few more details like-

 

  • What is the OS & XD version of your machine?
  • From where you are trying to install the plugin?
  • Which plugin are you trying to install?

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Mar 21, 2021 Mar 21, 2021

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I've also had this issue, tried reinstalling XD and CC, but nothing seems to work. Even tried repairing CC too.

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New Here ,
Mar 21, 2021 Mar 21, 2021

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I am having this same problem.

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