Unable to load my cloud documents in CC and XD.

[swann yim92843544]

I can't access my cloud documents two days ago. I checked Creative Cloud and it keep saying to update the app version(As in photo). So I tried to uninstall all the adobe products and creative cloud by using  creative cloud uninstaller. Then I get the latest version of Creative Cloud from official website and reinstalled. But nothing changed. So, I tried another pc. I installed creative cloud and signed in with my account. It works normally, I can access my docs at another PC. Seems like it is happening only in my pc. Luckily, I got access to download my cloud file on assets.adobe.com. I love using adobeXD. I don't want this to happen. So please help me solve this problem. Thanks 

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[swann yim92843544]

[HARSHIKA_VERMA]

Hi there,

Sorry for the delay in response. Would you mind sharing the screenshot of your about XD info page? Are you working on windows operating system? Could you please try signing out of XD and Creative Cloud and sign backin and let us know if that helps? Are you working in an enterprise network?

We will try our best to help.

Thanks,

Harshika

[swann yim92843544]

Here is the info Page. I use windows 10 and yes i've tried signing out of XD and Creatie Cloud. It didn't work for me. I'm working in an private network.

[HARSHIKA_VERMA · Accepted solution]

Thanks for sharing the screenshot. If you're working in an enterprise network and you're admin then please initiate a chat from the admin console, if not then contact your admin and ask them to create a case or start chat thru the admin console through this link: https://helpx.adobe.com/contact/enterprise-support.cc.html so that our enterprise team can directly assist you.

Thanks,

Harshika