Copy link to clipboard
Copied
I upgraded XD this morning and now it doesn't work at all. I'm logged in and can see my cloud documents in Creative Cloud Desktop, but I can't open them in XD. Each time I try, it crashes.
I already tried uninstalling XD, deleting temp files, rebooting, and reinstalling XD.
Help! I'm stuck and can't do my work.
<The Title was renamed by moderator>
Hi Harshika,
Thanks for replying. Someone in my IT department helped me yesterday, not sure what all he did except that it involved several reinstalls and reboots, but now XD is working for me again.
Thanks.
Copy link to clipboard
Copied
Hi there,
Sorry to hear you are having trouble opening cloud documents in XD. Would you mind confirming if you're able to open your cloud document from here: https://assets.adobe.com/cloud-documents? If so, please share the screenshot of your about XD info page.
We will try our best to help.
Thanks,
Harshika
Copy link to clipboard
Copied
Hi Harshika,
Thanks for replying. Someone in my IT department helped me yesterday, not sure what all he did except that it involved several reinstalls and reboots, but now XD is working for me again.
Thanks.