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Unable to open any of XD cloud documents after upgrade.

New Here ,
Oct 12, 2020 Oct 12, 2020

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I upgraded XD this morning and now it doesn't work at all. I'm logged in and can see my cloud documents in Creative Cloud Desktop, but I can't open them in XD. Each time I try, it crashes.

I already tried uninstalling XD, deleting temp files, rebooting, and reinstalling XD. 

Help! I'm stuck and can't do my work.

 

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TOPICS
Crash on windows, Open and save docs, Product performance

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correct answers 1 Correct answer

New Here , Oct 13, 2020 Oct 13, 2020
Hi Harshika, Thanks for replying. Someone in my IT department helped me yesterday, not sure what all he did except that it involved several reinstalls and reboots, but now XD is working for me again.Thanks.

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Adobe Employee ,
Oct 12, 2020 Oct 12, 2020

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Hi there,

 

Sorry to hear you are having trouble opening cloud documents in XD. Would you mind confirming if you're able to open your cloud document from here: https://assets.adobe.com/cloud-documents? If so, please share the screenshot of your about XD info page.

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Oct 13, 2020 Oct 13, 2020

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Hi Harshika, 

Thanks for replying. Someone in my IT department helped me yesterday, not sure what all he did except that it involved several reinstalls and reboots, but now XD is working for me again.

Thanks.

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