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Unable to open file in Adobe XD

New Here ,
Jun 01, 2020 Jun 01, 2020

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Hi, my XD file is keep crushing while opening it, when I click on it, it opens for 15 minutes, I can see the XD screen but not the file inside and after that it closes. I tried to update CC app and XD, but the same happens when I try to reopen my file tomorrow. Is it something about the weight of the file? Can I do something to make it stop?

 

{Renamed By MOD}

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Crash on windows , Open and save docs

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Adobe Employee ,
Jun 02, 2020 Jun 02, 2020

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Hi there,

 

Sorry to hear about the trouble. We'll try our best to help you with this. Could you please share a few more details like:

 

  1. A screenshot of the About XD info page.
  2. The version of the Operating System.
  3. Does this happen with a cloud file or a local file?
  4. Does this happen with a specific file or multiple files?

 

Regards

Rishabh

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New Here ,
Jun 02, 2020 Jun 02, 2020

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Hi,

 

thanks for your response, sending the screenshots and answers:

1.

contadino_0-1591131917614.png

2.

contadino_1-1591131991921.png

3. It was on local file, after that I remove the file to the cloud, but the same thing happens.

4. It happens with specific file, I was working on one more filebefore, but everything was fine. I'm not sure if this file is too big for XD (it has a lot of images).

 

 

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Adobe Employee ,
Jun 08, 2020 Jun 08, 2020

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Thanks for sharing the details. Will it be possible for you to share the file with us? If yes, please add the file to cloud storage and share the link either here or you can send a private message to me by clicking on my name.

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