Unable to open file in Adobe XD

[ali5D19]

{Renamed By MOD}

[Rishabh_Tiwari]

Hi Ali,

Sorry to hear about the trouble, we'll try our best to help you with it. Could you please try the steps shared below:

1. Sign out of XD and Adobe CC Desktop app.
2. Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
3. Sign back in on Adobe CC Desktop app and launch Adobe XD from there and check again if it works or not.

If this doesn't help, please share a few more details like:

• A screenshot of the About XD info page.
• The version of the Operating System.
• Is this happening with a specific file or multiple files?
• Is it a cloud file or a local file?

Regards

Rishabh

[ali5D19]

[ali5D19]

window 10 pro 1903

Adobe XD 2020 

Cloud or Local documents both are issue like in screenshoot they stop at end in processing

no any file are opened are the same issue

[Rishabh_Tiwari · Accepted solution]

Sorry for the delay in response, Ali. Could you please check if the version of XD is 33.1.12.4? If yes then please uninstall the application using the Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Once uninstalled and re-install the application and let us know if it works or not.