Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Unable to open file in Adobe XD

New Here ,
Sep 14, 2020 Sep 14, 2020

Copy link to clipboard

Copied

Untitled.png

 

{Renamed By MOD}

TOPICS
Open and save docs

Views

159

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Sep 22, 2020 Sep 22, 2020
Sorry for the delay in response, Ali. Could you please check if the version of XD is 33.1.12.4? If yes then please uninstall the application using the Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html Once uninstalled and re-install the application and let us know if it works or not.

Likes

Translate

Translate
Adobe Employee ,
Sep 15, 2020 Sep 15, 2020

Copy link to clipboard

Copied

Hi Ali,

 

Sorry to hear about the trouble, we'll try our best to help you with it. Could you please try the steps shared below:

 

  1. Sign out of XD and Adobe CC Desktop app.
  2. Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
  3. Sign back in on Adobe CC Desktop app and launch Adobe XD from there and check again if it works or not.

 

If this doesn't help, please share a few more details like:

 

  • A screenshot of the About XD info page.
  • The version of the Operating System.
  • Is this happening with a specific file or multiple files?
  • Is it a cloud file or a local file?

 

Regards

Rishabh

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 17, 2020 Sep 17, 2020

Copy link to clipboard

Copied

Untitled.png

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 17, 2020 Sep 17, 2020

Copy link to clipboard

Copied

window 10 pro 1903

Adobe XD 2020 

Cloud or Local documents both are issue like in screenshoot they stop at end in processing

no any file are opened are the same issue

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 22, 2020 Sep 22, 2020

Copy link to clipboard

Copied

LATEST

Sorry for the delay in response, Ali. Could you please check if the version of XD is 33.1.12.4? If yes then please uninstall the application using the Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Once uninstalled and re-install the application and let us know if it works or not.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines