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Unable to open the local file in XD getting (Error:86).

New Here ,
Jul 23, 2019 Jul 23, 2019

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Hello I have problems with my adobe xd files I get an error when trying to open them I get the error 86 and I don't know how I can fix them since the new files that I am making are also being damaged with the same error. Thank you.

 

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Crash on windows, Product performance

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correct answers 3 Correct answers

Adobe Employee , Dec 26, 2019 Dec 26, 2019
Hi there, Sorry for the trouble and thank you for performing the troubleshooting steps. We would request you to please try creating a new user account of your machine. Windows: https://www.youtube.com/watch?v=j3UwhgNXsvM Mac: https://www.youtube.com/watch?v=95Z107ceDfk Let us know if that helps. Thanks, Harshika

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Adobe Employee , May 11, 2020 May 11, 2020
Hi All, We are sorry to hear you are having trouble with the XD file and getting error 86 on the local document. We would request you to please try the following steps below: Try to open the file on other machine. If the file opened up, rename the file and then try to open the file again on the first machine. Please create a new user account of your machine and then try to open the file.  Windows: https://www.youtube.com/watch?v=j3UwhgNXsvM  Mac: https://www.youtube.com/watch?v=95Z107ceDfk...

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Adobe Employee , Sep 16, 2020 Sep 16, 2020
Hi All, Most of the bugs related to data loss were fixed in XD 33.0. If you are on a previous version, update to the latest version of XD to avoid recurrence of this issue. Data loss in XD 33.0 and later versions: We are working on a solution for data loss issues in documents that were saved outside of the cloud, such as on your computer or on a network drive. You can help the product team investigate and fix the issue by sharing the following info with me over a private message. What wa...

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Adobe Employee ,
Apr 06, 2020 Apr 06, 2020

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Hi there,

 

Sorry to hear you are having trouble with the XD document. Would you mind trying the steps mentioned in this post: https://community.adobe.com/t5/adobe-xd/crash-load-error-86-while-opening-the-file-in-xd/td-p/105650...? If that doesn't help, could you please tell us if it's a cloud document or a local document? Is it happening with a specific document or all the document?

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Feb 17, 2021 Feb 17, 2021

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Hi Harshika,

 

Please help me with this error 86. I did whatever you explained but my files won't open. I am so in need to solve this problem. Please let me know.

 

Best,

Minu

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New Here ,
Apr 08, 2020 Apr 08, 2020

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Hello, please help me as I am getting the error code 86 while opening a file in XD. I tried uninstalling and reinstalling without any success. Any help appreciated!

 

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Adobe Community Professional ,
Apr 08, 2020 Apr 08, 2020

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Please check out the following post, As suggested by Harshika in the post try creating a new user account of your machine. - https://community.adobe.com/t5/adobe-xd/crash-load-error-86-while-opening-the-file-in-xd/m-p/1056503...

 

Vishu Aggarwal
Adobe Certified Instructor, Professional and Expert

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Adobe Employee ,
Apr 08, 2020 Apr 08, 2020

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Hi there,

 

In addition to what Vishu has suggested. If the above solution didn't helped you. We would request you to please share few more details like-

 

  • Is it happening with all the files or with a specific file?
  • If this is a local document or a cloud document?
  • What is the OS and XD version of your machine?

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Apr 20, 2020 Apr 20, 2020

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Hi
I am unable to open the adobe XD file. Its error code is error code: 86 and the message box showing that "this is not valid XD document"
I've read your previous guidance in other related topics and I've done what you recommended such as:
* creating new user account and checking my file again
* uninstalling creative cloud and Adobe XD by Adobe creative cloud cleaner and then install the latest version of those

* changing name of my file

* checking my file on another laptop with another Adobe account
after all I still have problem with opening this spesific file
this file is very important to me cause I've worked on this for about 1 month.
My laptop info:
CPU: core i7
Ram: 8 G
Graphic: 1 G
SSD: 250 G

Thank you in advanced

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Adobe Employee ,
Apr 20, 2020 Apr 20, 2020

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Hi there,

 

We are sorrry for the trouble you're facing while opening the file in Adobe XD and thanks for trying the steps mentioned. We would like to know a few more details like-

 

  • The screenshot of your about XD info page.
  • When was the last time you're able to open the file?
  • Is it a local document or a cloud document?
  • Is it possible for you to share the file with us over a private message?

 

We will try our best to help.

 

Thanks,

Harshika

 

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New Here ,
Apr 20, 2020 Apr 20, 2020

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About XDAbout XD

 

* Yesterday I was during saving proccess the file and suddenly my laptop was turned off and after that I can't open the file

* It is a local document

* Yes, no problem but my file size is 108 MB , can I send it in private message?

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Adobe Employee ,
Apr 20, 2020 Apr 20, 2020

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Thanks for sharing the additional information. Your Creative Cloud sync shows 0.0.0 which shouldn't be like this. Could you please check the latest updates to your Creative Cloud desktop app? Please see this article and try the " Update Creative Cloud Sync" step: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

 

Let us know if that helps.

 

Thanks,

Harshika

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New Here ,
Apr 21, 2020 Apr 21, 2020

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Dear Harshika
I've done what you said and My Creative Cloud sync shows 4.3.36.1 but still I can't open my file. Please guide me. 
Thanks

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Adobe Employee ,
Apr 27, 2020 Apr 27, 2020

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That's strange to hear. Would you mind trying to sign out of XD and restarts the machine and sign back in? If that doesn't help, please try to switch to a different network and let me know if that helps.

 

Thanks,

Harshika

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Adobe Employee ,
May 01, 2020 May 01, 2020

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Hi there,

 

I would like to follow up with you. Would you mind confirming if you are able to resolve the issue or if you need more assistance?

 

I would be happy to help.

 

Thanks,

Harshika

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New Here ,
Apr 22, 2020 Apr 22, 2020

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I have an error message : error 86, invalid XD file

I was working on the design and i turn off my computer, when i turned on my laptop back now this file is not working anymore, it was working fine before laptop shutdown, All other Xd files are working fine only this file have the issue, I tried almost all steps but no luck so far.

Could you help me solve this problem please ?

Thankfully

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Adobe Employee ,
Apr 22, 2020 Apr 22, 2020

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Hi there,

 

We are sorry to hear you're having trouble opening the file in XD. We would like to know a few more details like-

 

 

 

Let us know if that helps.

 

Thanks,

Harshika

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New Here ,
Apr 22, 2020 Apr 22, 2020

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Hi,  thanks for your reply

  • What is the OS and XD version of your machine: OS: 64bits XD : 28.3.12.7
  • Is it a cloud document or a local document : Local document
  • Please try the steps mentioned in this post : already try and nothing works

Thanks,

Mailys

 

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Adobe Employee ,
Apr 23, 2020 Apr 23, 2020

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Thanks for sharing the details. We have the current version of XD available as (28.6). Please try to update to the current version of XD and see if you're able to open the document..

 

I would also suggest try opening the document on any other machine and share results. If that doesn't help,

please share the file with me along with your Adobe ID, phone number and location over a private message.

 

You may upload the file to a shared location such as Creative Cloud or Dropbox and share the url with me.

 

Note: Please share the link of this post over a PM for reference.

 

Thanks,

Harshika

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New Here ,
Nov 12, 2019 Nov 12, 2019

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I have an issue with my XD file. When I tried to open it this morning, the following notification message appears "There was an error opening the file (Error code: 86). This is not a valid XD document".

 

The file is stored in our office server and the file size is 427.9MB.

 

This is not the first time I had experienced this issue. Is there any good soul that can help me out to sort this issue??

 

<The Title was renamed by moderator>

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Adobe Community Professional ,
Nov 13, 2019 Nov 13, 2019

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Hi, we're sorry you're having trouble with Adobe XD. In order to help you, you need to provide us with some useful information, such as:

 

  • Adobe XD version in use;
  • Specifications of your computer;
  • Check if the Creative CLoud app is up to date.

Also, I leave you this guide too: Error code 86 when updating Creative Cloud desktop app

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New Here ,
Nov 12, 2019 Nov 12, 2019

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Hello,

 
 

I am unable to open the adobe XD file. Its error code is error code: 86 and the message box showing that it's not an XD file. I think the file is converted into a binary file. Can you please help me out how can I fix this problem.

Thanks!

Regards,

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Adobe Community Professional ,
Nov 13, 2019 Nov 13, 2019

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Hi, we're sorry you're having trouble with Adobe XD. In order to help you, you need to provide us with some useful information, such as:

 

  • Adobe XD version in use;
  • Specifications of your computer;
  • Check if the Creative CLoud app is up to date.

Also, I leave you this guide too: Error code 86 when updating Creative Cloud desktop app

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New Here ,
Nov 13, 2019 Nov 13, 2019

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Hi,

The link you have attached Error code 86 when updating Creative Cloud desktop app
They are saving the conflicting processes. Kindly define the conflicting processes? Because I have no idea what kind of conflicting processes you are talking about.

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New Here ,
Nov 13, 2019 Nov 13, 2019

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Hello,
I have faced exactly the same issue. It was about a 5.3MB file.

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Adobe Employee ,
Nov 14, 2019 Nov 14, 2019

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Hi John,

 

We are sorry to hear you are experiencing issues while opening the file in XD. If the above solution didn't help. Would you mind creating a new user account of your machine using this link: https://www.youtube.com/watch?v=j3UwhgNXsvM?

 

Let us know if that helps.

 

Thanks,

Harshika

Learn how to create a new local user account in Windows 10.For other helpful videos go to http://hp.com/supportvideos or http://youtube.com/hpcomputingsuppor...

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Community Beginner ,
Apr 17, 2020 Apr 17, 2020

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I have the same issue, I was working on the design and my laptop was shut down due to battery low, when i turned on my laptop back now this file is not working anymore, it was working fine before laptop shutdown, All other Xd files are working fine only this file have the issue, I tried almost all steps but no luck so far

 

error2.png

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Adobe Employee ,
May 08, 2020 May 08, 2020

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Hi Tayyabr,

 

We are sorry for the delay in response as you are unable to open file in Adobe XD. Would you mind confirming if you're still experiencing the issue? If yes, please share the OS and XD version of your machine. Is it a local document or a cloud document. I would also request you to please share the file with me over a private message so that i can check at my end.

 

Note: Please share the link of the post for reference over a PM.

 

Thanks,

Harshika

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