• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Unable to open XD file, getting error 86

New Here ,
May 17, 2020 May 17, 2020

Copy link to clipboard

Copied

 

hello. 

 

XD file is not running due to error code 86.

 

help me, Please solve this problem. You can't reinstall the cloud app or open all files on your mac or windows.

 

best regards.

 

{Renamed By MOD}

TOPICS
Open and save docs

Views

949

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 18, 2020 May 18, 2020

Copy link to clipboard

Copied

Hi Kimin,

 

Sorry to hear about the trouble. I'd request if you can share a few more details like:

 

  1. The version of Adobe XD.
  2. Are you getting this error on a cloud file or a local file?
  3. Are you getting this error on a specific file?
  4. If it is happening on a specific file, will it be possible for you to share the file with us? If yes, you can add the file to cloud storage and share the file through a direct message by clicking on my name.

 

Regards

Rishabh

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 19, 2020 May 19, 2020

Copy link to clipboard

Copied

 

currently, error on a specific file.

 

yes. share the file with you. add the file to clud storage and share you and direct message

 

regards.

thank u

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 19, 2020 May 19, 2020

Copy link to clipboard

Copied

hi. Rishabh

 

There was a problem.

 

this is a specific file not open. so don't connect adobe cloud storage.

 

can i e-mail this file to you?

 

regards

 

 

error code 86.PNG

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 25, 2020 May 25, 2020

Copy link to clipboard

Copied

LATEST

Sorry for the delay in response. Yes you can send this file to me by adding it to a dropbox or any cloud storage and then please click on my name and send a direct message to me.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines