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Sorry to hear about the trouble. I'd request if you can share a few more details like:
currently, error on a specific file.
yes. share the file with you. add the file to clud storage and share you and direct message
There was a problem.
this is a specific file not open. so don't connect adobe cloud storage.
can i e-mail this file to you?
Sorry for the delay in response. Yes you can send this file to me by adding it to a dropbox or any cloud storage and then please click on my name and send a direct message to me.