Unable to preview shared links

New Here ,
Jun 23, 2022 Jun 23, 2022

Copy link to clipboard

Copied

Hi i'm facing trouble viewing my shared links and cloud files 
as " no preview available"
without any error code 

Thanks.

 

{Renamed By MOD}

Views

125

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jun 28, 2022 Jun 28, 2022
Hi @Apps5C06 , Sorry to hear about the trouble. We would like to follow up on your issue, so could you confirm if you're still experiencing this issue? If yes, is this happening with a specific link or multiple links? Please ensure that you have the latest version of XD which is 51.0.12 and let us know if you need any further assistance. Regards Rishabh

Likes

Translate

Translate
Adobe Community Professional ,
Jun 23, 2022 Jun 23, 2022

Copy link to clipboard

Copied

Hey, where are you getting this "No preview available" message? Can you take a screenshot and show what's happening exactly? Is this happening through the browser, prototype links, CC app or in the Xd home window?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 28, 2022 Jun 28, 2022

Copy link to clipboard

Copied

LATEST

Hi @Apps5C06 ,

 

Sorry to hear about the trouble. We would like to follow up on your issue, so could you confirm if you're still experiencing this issue? If yes, is this happening with a specific link or multiple links? Please ensure that you have the latest version of XD which is 51.0.12 and let us know if you need any further assistance.

 

Regards

Rishabh

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines