Copy link to clipboard
Hello, I just tried to do a migration of my cloud documents from my school account to a personal account as I will be losing access after graduation.
But after the migration all my files are missing from BOTH accounts. Customer support wont help me, I hope someone here can!
<Title renamed by moderator>
Hi @brandon24620374h2qo ,
Sorry to hear about the trouble. If you're unable to see the asset on the accounts then I am afraid, you'll need to reclaim the asset. Please ask your Admin to raise an Asset Reclaim request following the steps shared here https://helpx.adobe.com/enterprise/using/asset-reclamation.html
Feel free to reach out if you need any further assistance.