Unable to select any tool in XD. It freezes.

[closequest]

Not able to work with XD. I can just select a tool , but that tool is also not working. Tried for many times with different files, but facing same problem. can anyone help?

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[HARSHIKA_VERMA]

Hi Shilpa,

We are sorry to hear you are having trouble working with XD. We would like to know a few more details like-

• What is the OS and XD version of your machine?
• Have you tried to sign out of XD and sign back in?
• Sometimes restarting the machine fixes the problem.

Let us know if that helps.

Thanks,

Harshika

[HARSHIKA_VERMA]

Hi Shilpa,

I would like to follow up here. Could you please confirm if the issue has been resolved or if you need further assistance from us?

We would be happy to help.

Thanks,

Harshika

[closequest · Accepted solution]

Hi, i would like to inform you that issue is resolved. I think that day
there was a server issue. Now XD is working fine.
Thank you for your support.

Thanks & Regards,

Shilpa Darade.
<Personal Info removed by moderator>

[HARSHIKA_VERMA]

Nice to hear that the issue is resolved. Please feel free to reach out to us in the future for any query related to XD. We'd be happy to help.

Thanks,

Harshika