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Unable to select any tool in XD. It freezes.

Community Beginner ,
Apr 24, 2020 Apr 24, 2020

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Not able to work with XD. I can just select a tool , but that tool is also not working. Tried for many times with different files, but facing same problem. can anyone help?

 

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Crash on windows, Product performance

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correct answers 1 Correct answer

Community Beginner , May 05, 2020 May 05, 2020
Hi, i would like to inform you that issue is resolved. I think that day there was a server issue. Now XD is working fine. Thank you for your support. Thanks & Regards, Shilpa Darade. <Personal Info removed by moderator>

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Adobe Employee ,
Apr 24, 2020 Apr 24, 2020

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Hi Shilpa,

 

We are sorry to hear you are having trouble working with XD. We would like to know a few more details like-

 

  • What is the OS and XD version of your machine?
  • Have you tried to sign out of XD and sign back in?
  • Sometimes restarting the machine fixes the problem.

 

Let us know if that helps.

 

Thanks,

Harshika

 

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Adobe Employee ,
May 05, 2020 May 05, 2020

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Hi Shilpa,

 

I would like to follow up here. Could you please confirm if the issue has been resolved or if you need further assistance from us?

 

We would be happy to help.

 

Thanks,

Harshika

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Community Beginner ,
May 05, 2020 May 05, 2020

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Hi, i would like to inform you that issue is resolved. I think that day
there was a server issue. Now XD is working fine.
Thank you for your support.

Thanks & Regards,

Shilpa Darade.
<Personal Info removed by moderator>

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Adobe Employee ,
May 08, 2020 May 08, 2020

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Nice to hear that the issue is resolved. Please feel free to reach out to us in the future for any query related to XD. We'd be happy to help.

 

Thanks,

Harshika

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