• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Undo Suddenly Stops Working & XD crashing

New Here ,
Sep 23, 2020 Sep 23, 2020

Copy link to clipboard

Copied

Hello Team,

Version: 33.1.12

Windows 10 Pro, with Hebrew additional language set

  1. CTRL+Z (Undo) stops working suddenly, only returns after restarting XD.
    May be triggered by the switching of input Language (ctrl+shift)
  2. When pasting Hebrew text that contains a backslash / into a text box, XD repeatedly crashes. Also happens when stripping tags by copy-pasting to notepad, then from notepad to XD.

 

Thanks!

 

{Renamed By MOD}

 

TOPICS
Crash on windows , Data loss , Product performance

Views

380

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

New Here , Sep 23, 2020 Sep 23, 2020

Thank you Rishabh,

The CTRL+Z issue was resolved by uninstalling / reinstalling XD.

I have pinned most of the crashing issue to the use of a specific font - Helvetica Neue.

When I convert the text item to another font and edit it, XD does not crash,

Will check with multiple files and update.

The graphics card is updated, and I'm sharing the crash reports.

Thanks for you help 🙂

Votes

Translate

Translate
Adobe Employee ,
Sep 23, 2020 Sep 23, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about the trouble. Could you please share a few more details like:

 

  1. Does CTRL+Z stops working on a specific file or multiple files?
  2. Is XD Crashing on a specific file or multiple files?
  3. Please ensure that the graphics card driver is up to date as per the manufacturer's website.
  4. Please collect and share systems log: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Regards

Rishabh

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 23, 2020 Sep 23, 2020

Copy link to clipboard

Copied

LATEST

Thank you Rishabh,

The CTRL+Z issue was resolved by uninstalling / reinstalling XD.

I have pinned most of the crashing issue to the use of a specific font - Helvetica Neue.

When I convert the text item to another font and edit it, XD does not crash,

Will check with multiple files and update.

The graphics card is updated, and I'm sharing the crash reports.

Thanks for you help 🙂

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines