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When uploading the XD files to Zeplin it gives error: Multiple Adobe XD CC instances running.

New Here ,
Apr 26, 2019 Apr 26, 2019

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When I try to upload files to Zeplin. it says Multiple Adobe XD CC instances running

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Import and export , Product performance

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Adobe Employee ,
Apr 26, 2019 Apr 26, 2019

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Hi Mythsmitigated123,

Sorry that you are unable to export to Zeplin and getting an error which says "Multiple Adobe XD instances are running". Would you mind restarting XD and check if that works for you? I would also request you to share the version of Adobe XD and OS build which you are using.

Thanks,

Atul_Saini

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New Here ,
Apr 29, 2019 Apr 29, 2019

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I did restart my XD several times, and the XD Version I'm using is 18.1.12.1

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Adobe Employee ,
Apr 30, 2019 Apr 30, 2019

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Hi Mythsmitigated123,

Thank you for performing the initial troubleshooting process and sorry that you're having trouble. We'd need some additional information to proceed further.

  • Did this start happening after the latest update?
  • Which version of Zeplin and OS build are you using?

I would also request you to reinstall Adobe XD and check if that helps.

Thanks,

Atul_Saini

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New Here ,
Apr 29, 2020 Apr 29, 2020

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I have the same issue. 

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Adobe Employee ,
Apr 29, 2020 Apr 29, 2020

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Hi there,

 

Sorry to hear about the trouble. I would request if you can share a few more details like:

 

  1. The version of XD and the Operating System.
  2. Is this happening with a specific file or multiple files?
  3. Please try quitting Adobe XD and then end all Adobe related processes in Task Manager or Activity monitor and then try again.

 

Regards

Rishabh

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New Here ,
Aug 06, 2019 Aug 06, 2019

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same problem

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New Here ,
Aug 07, 2019 Aug 07, 2019

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Is this still unresolved?

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New Here ,
Aug 08, 2019 Aug 08, 2019

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To me not solved

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Community Expert ,
Aug 08, 2019 Aug 08, 2019

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Hi, has your problem with Adobe XD and Zeplin been solved?

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New Here ,
Aug 08, 2019 Aug 08, 2019

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Not for me

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New Here ,
Apr 06, 2020 Apr 06, 2020

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Same here

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Adobe Employee ,
Apr 11, 2020 Apr 11, 2020

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Hi Mohsen,

 

Sorry to hear you are having trouble uploading the files into Zeplin. Would you mind sharing the OS, XD and zeplin version you are using? Could you please confirm if it's happening with all the files or with a specific file?

 

We will try our best to help.

 

Thanks,

Harshika

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Community Expert ,
May 01, 2020 May 01, 2020

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Hi, do you still need help with Zeplin?

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New Here ,
Oct 15, 2020 Oct 15, 2020

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Hi,

 I'm having the same prroblem.

I just updated my adobe xd. trying to export my files (one or few) to zeplin, and recieving the same announcement.

I'll appreciate your help.

 

thanks

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Community Expert ,
Oct 17, 2020 Oct 17, 2020

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Hi, did you check if there are any updates for the Zeplin plugin as well?

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New Here ,
Oct 17, 2020 Oct 17, 2020

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Yes, I'm up to date. the zeplin was already built in in my adobe (working with Mac. don't remember I downloaded  it, but maybe I did). I'm working with the zeplin application

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Community Expert ,
Oct 18, 2020 Oct 18, 2020

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Does this problem occur with any file only with some?

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