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with error 191 when upgrading xd

New Here ,
Jul 17, 2020 Jul 17, 2020

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Always fails when upgrading xd (version 30) on my win10 with error 191. According to the guidance of the official website, the operation is invalid, upgrade win10 and vc++ to the latest version can not continue to upgrade xd, is very helpless. I also encountered this problem in my laptop, and finally I reinstalled the cc program and xd by resetting win10. In addition, the function of dragging and dropping pictures into the drawing board is not available, and the previous function of copying and pasting pictures into xd in windows Manager is also invalid.

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correct answers 1 Correct answer

Adobe Employee , Jul 17, 2020 Jul 17, 2020
Hi there, Sorry to hear about the trouble. For error 191, could you please try the steps suggested here: https://helpx.adobe.com/ca/download-install/kb/error-code-191.html For drag and drop issue, please try the suggestion shared here: https://community.adobe.com/t5/adobe-xd/design-unable-to-drag-and-drop-images-into-adobe-xd-on-windows-machine/m-p/9205660?page=1#M2834 Let us know if this helps or if you need any further assistance. Regards Rishabh

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Adobe Employee ,
Jul 17, 2020 Jul 17, 2020

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Hi there,

 

Sorry to hear about the trouble. For error 191, could you please try the steps suggested here: https://helpx.adobe.com/ca/download-install/kb/error-code-191.html

 

For drag and drop issue, please try the suggestion shared here: https://community.adobe.com/t5/adobe-xd/design-unable-to-drag-and-drop-images-into-adobe-xd-on-windo...

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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