XD 36.2 version crashed after hitting Live preview Button.

New Here ,
Jan 28, 2021 Jan 28, 2021

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Hi,

 

I don't get it what is going on with this new XD app, Everytime and click desktop preview button, it crashes my app completely, Please help me solving the problem.

 

Thanks!

 

Regards,

Imran.

 

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Crash on windows

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Adobe Community Professional ,
Jan 28, 2021 Jan 28, 2021

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What is your machine configuration?

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Adobe Employee ,
Jan 28, 2021 Jan 28, 2021

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Hi Imran,

 

We are sorry to hear you are experiencing the crash issue with XD. I am unable to reproduce the issue at my end on my windows machine. In addition to what Ares has asked, please share more details about the issue like the OS and XD version. Does that happen with every file? 

 

I would suggest trying signing out of XD, Creative Cloud, restart the machine and then sign back in.

 

Let us know if that helps.

 

Thanks,

Harshika

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