XD error "This was created with a newer version of Adobe XD. Please update Adobe XD to open it."

[pagen30662580]

Currently, I cannot open the file in the document cloud. XD error "This was created with a newer version of Adobe XD. Please update Adobe XD to open it.". Although I have installed the latest version, I have tried to delete and reinstall, but it still cannot work. XD version : 27.2.12

[titipkut89012929]

same here, need to be fixed asap!

[creatr]

Same here. I can open the file on ios but not on the laptop. It won't update.

[HARSHIKA_VERMA]

Hi All,

We are sorry for the delay in response. I would like to follow up if the issue has been resolved on the current verison of XD (28.9) or if you still need assistance.

We would be happy to help.

Thanks,

Harshika

[Pure Commerce]

Hi All,

I'm having the same problem, but am on version 29.2.32.

I have tried un-installing and re-installing XD, but get the same error: 

This was created with a newer version of Adobe XD. Please update Adobe XD to open it.

Please advise urgently as we cant access any of our work.

[Bartlett Goodell]

Same problem here. 

Created a doc on XD desktop v28.9.12.2, shared editing with others via the beta feature.  tried to reopen and :

This was created with a newer version of Adobe XD. Please update Adobe XD to open it.

CC says "XD is up to date" but I see XD v31 is live now.  Can't seem to find download or get CC to acknowledge an upgrade is out there. Meanwhile cant access any of my files. 😞

[HARSHIKA_VERMA]

Hi Pure Commerce and Bgskan,

We are sorry to hear you are having trouble opening the XD file. It looks like you both have the older version of XD and it asking you to update XD to 31.2 version. In order to update XD, you can sign out of XD and Creative Cloud, restart the machine and then sign back in. Check for updates in Creative Cloud desktop app and see if you are able to see any updates.

If that doesn't help, please try the steps from this article: https://helpx.adobe.com/in/creative-cloud/kb/creative-cloud-application-recognizing-available.html

Let us know if that helps.

Thanks,

Harshika

[chrislawho]

I'm having the same issue. Creative Cloud says I'm up to date (31.2.12.4), I have opened another file from the same person 2 weeks ago. And some company files from as far as 6months ago give me the same error message.
Now, I'm working on a Mac while the files in question were created and worked on a PC, so though I wonder if Xd on PC might be ahead of the Mac version, it still doesn't explain why I get the error for older files.

This kind of issue combined with some usability ones makes it very unpleasant to work with Xd. I have worked on Sketch and Figma previously and Xd seems sooooo far behind and limiting that there's no way I'd consider using it if I didn't have too ><

[Alicia5F91]

Patience will pay off! Thanks again Adobe, NASDAQ, Behance and many other helpful Apps to make a service possible! 

[JULITA5E3C]

I have the same problem. How do i slove it? 

[HARSHIKA_VERMA]

Hi All,

We are sorry for the trouble. If you still experience a similar issue-

• You may try the steps suggested here: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html
• You can also try reinstalling XD.
• If nothing works and you are a Teams user- please check if your admins have suppressed the updates.

Feel free to update the discussion if your need further assistance.

We would be happy to help.

Thanks,

Harshika

[Maziyar5FDE]

hi, i have the same problem but these steps that you mentioned didnt fixed my problem! my friend and i using the same version (41.1.12) and we couldn't launch each others files because of that error.

[ElizabethHyunOFlats]

Hi, 

I am having the seam problem. HELP!

[ElizabethHyunOFlats]

The fixes suggested are not working. PLease help.

[Gultasif22560012lc3v]

Just go to Creative Cloud Desktop and just update Adobe XD.