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XD is crashing, lagging and the Type Tool is broken

Community Beginner ,
Dec 03, 2020 Dec 03, 2020

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XD is crashing, lagging and the Type Tool is broken. This behavior is showing up on my Laptop as well as on my Desktop PC.

The worst is the Type Tool. I used the recommended ctfmon.exe but it does not work.

I do not know if it is something hardware related or OS related, so I post the specs of my Computers here:

 

Version XD: 35.1.12

 

Specs Laptop:

- OS: Windows 10 Version 10.0.19042 Build 19042

- CPU: i7-9750h

- GPU: GTX1650

- RAM: 16GB

 

Specs Desktop:

- OS: Windows 10 Version 10.0.19042 Build 19042

- CPU: i7-8670

- GPU: GTX1080

- RAM: 16GB

 

I also noticed that XD needed up to 3-4GB of RAM and used about 30% of my CPU, a behavior I never had before.

Please fix this problem. I have it since version 34 and can not solve it. I reinstalled Adobe XD several times but it does not help.

 

 

 

TOPICS
Crash on windows, Product performance

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Adobe Employee ,
Dec 04, 2020 Dec 04, 2020

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Hi Florian,

 

Sorry to hear about the trouble. We'll need to investigate this for you so could you please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Regards

Rishabh

 

 

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Community Beginner ,
Dec 04, 2020 Dec 04, 2020

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Thank you. I downloaded the Log Collector Tool and it is up and running. I hope it helps.

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Adobe Employee ,
Jan 04, 2021 Jan 04, 2021

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Hi there,

 

I am just following up on the issue, could you please confirm if it is working fine now or you are still experiencing the issue?

 

Regards

Rishabh

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